Especialista en Soporte Remoto Global

Dalia Mayoreo; México; Remote; MXN 466,000 - 783,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Continuous training opportunities

Remote-friendly environment

Job summary

WhatJobs Direct is seeking an experienced Agente de Soporte Remoto Global to join our expanding, fully remote team. This remote-first role places you as the first point of contact for customers worldwide, addressing inquiries and resolving issues with professionalism from your home office in Mexico.

The role requires strong communication skills in Spanish and English, 2+ years in customer or technical support, and proficiency with CRM and remote support tools.

Qualifications

• Minimum of 2 years in a customer support or technical support role.
• Excellent communication in Spanish with strong English (written and verbal).
• Proficiency with CRM software and remote support tools.
• Ability to work independently from a home office in Mexico.

Responsibilities

• Provide comprehensive customer support via email, chat, and phone to a global customer base.
• Troubleshoot technical and non-technical issues, offering effective solutions.
• Document all customer interactions in the CRM.
• Ensure prompt, accurate responses to inquiries while maintaining high satisfaction.
• Collaborate with internal teams to resolve complex problems.
• Stay current with product updates, policies, and procedures.
• Contribute to building and maintaining a knowledge base.
• Identify opportunities for service improvement and provide feedback to management.

Skills

Communication skills

Bilingual English/Spanish

Remote work experience

Education

High school diploma

Bachelor's degree (advantageous)

Tools

CRM software

Remote support tools

Job description

WhatJobs Direct is seeking an experienced Agente de Soporte Remoto Global to join our expanding, fully remote team. This remote-first role places you as the first point of contact for customers worldwide, addressing inquiries and resolving issues with professionalism from your home office in Mexico.

The role requires strong communication skills in Spanish and English, 2+ years in customer or technical support, and proficiency with CRM and remote support tools.