Ingeniero de Redes - Soporte Avanzado Remoto

Placements24; Tuxtla Gutiérrez; Hybrid; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings plan

Paid time off

Job summary

Placements24 is seeking an experienced Network Support Engineer to join their global IT infrastructure team, supporting operations from Tuxtla Gutiérrez, Chiapas. The role focuses on diagnosing and resolving advanced network issues to ensure stability and performance of enterprise networks.

The ideal candidate has strong knowledge of TCP/IP, BGP, OSPF, Wi-Fi, VPNs, and security practices, with hands-on experience with Cisco/Juniper/Aruba gear.

Qualifications

• 4+ years in network support or engineering.
• Strong knowledge of core networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF).
• Hands-on experience with major vendor hardware (Cisco/Juniper/Aruba).
• CCNA/CCNP or equivalent desirable.
• Excellent analytical, problem-solving and communication skills.

Responsibilities

• Provide Tier 2 and Tier 3 support for network incidents and service requests.
• Troubleshoot complex network issues across LAN, WAN, Wi‑Fi and VPN technologies.
• Analyze performance data and implement proactive solutions.
• Configure, manage, and maintain routers, switches, firewalls, and load balancers.
• Develop network monitoring and alerting strategies.
• Collaborate with other IT teams to resolve cross-functional issues.
• Create and maintain detailed network documentation.
• Mentor junior staff and contribute to capacity planning.

Skills

TCP/IP

DNS/DHCP

Network troubleshooting

Analytical skills

Communication

Remote teamwork

Education

Bachelor's degree in IT or CE

Tools

Cisco gear

Juniper gear

Aruba gear

Wireshark

Job description

Placements24 is seeking an experienced Network Support Engineer to join their global IT infrastructure team, supporting operations from Tuxtla Gutiérrez, Chiapas. The role focuses on diagnosing and resolving advanced network issues to ensure stability and performance of enterprise networks.

The ideal candidate has strong knowledge of TCP/IP, BGP, OSPF, Wi-Fi, VPNs, and security practices, with hands-on experience with Cisco/Juniper/Aruba gear.