Information Technology Specialist

GQ Global; Ciudad de México; On-site; MXN 165,000 - 276,000; Part time

Job summary

GQ Global seeks a part-time Information Technology Specialist in Mexico City to provide day-to-day user support, diagnose issues, and maintain network infrastructure. This on-site role emphasizes security practices, documentation, and collaboration with the IT team to ensure stable operations.

Applicants should bring IT fundamentals, network admin skills, and strong troubleshooting ability. Spanish fluency with English working proficiency is preferred; CompTIA certifications are a plus.

Qualifications

• Strong IT fundamentals and practical experience with common OS and business apps.
• Network administration skills: basic config, monitoring and maintenance.
• Troubleshooting hardware, software and connectivity efficiently.
• Awareness of network security, safe access and incident reporting.
• Customer service skills for clear communication and professional support.
• CompTIA A+/Network+ certifications and help desk experience are beneficial.
• On-site work in Mexico City and ability to manage multiple tasks.
• Fluency in Spanish with working English; strong documentation skills.

Responsibilities

• Provide day-to-day technical support to end users.
• Diagnose and resolve hardware, software, and network issues.
• Maintain network infrastructure and monitor system performance.
• Implement basic security practices to protect data and systems.
• Document support activities and escalate complex issues when needed.
• Collaborate with IT team to ensure stable operations and service quality.

Skills

IT fundamentals

Network admin

Troubleshooting

Network security

Customer service

CompTIA certs

On-site work

Spanish/English

Job description

Role Description The Information Technology Specialist role is a part-time, on-site position based in Mexico City, Mexico. This role involves providing day-to-day technical support to end users, including diagnosing and resolving hardware, software, and network issues. The specialist will assist with maintaining network infrastructure, monitoring system performance, and implementing basic security practices to protect company data and systems. Responsibilities also include documenting support activities, escalating complex issues when needed, and collaborating with other IT team members to ensure stable and efficient IT operations. The specialist will interact regularly with internal customers, delivering clear communication and reliable service to support business productivity.

Qualifications

• Candidates should possess strong Information Technology fundamentals and practical experience with common operating systems and business applications.
• Candidates should possess Network Administration skills, including basic configuration, monitoring, and maintenance of network devices and services.
• Candidates should possess Troubleshooting skills to diagnose and resolve hardware, software, and connectivity issues efficiently.
• Candidates should possess Network Security awareness, including safe access practices, basic security controls, and incident reporting.
• Candidates should possess Customer Service skills for clear communication, active listening, and professional support in user-facing situations.
• Relevant certifications (e.g., CompTIA A+, Network+, or equivalent) and experience in help desk or desktop support environments are beneficial.
• Ability to work on-site in Mexico City, manage multiple tasks, and collaborate effectively with cross-functional teams.
• Fluency in Spanish and working proficiency in English, along with strong documentation and organizational skills, are a plus.