IT Support Specialist

FRAM®; San Luis Potosí; On-site; MXN 20,000 - 30,000; Full time

Job summary

A leading automotive company is seeking an IT Support Specialist On Site in San Luis Potosí. The role involves providing technical support, managing user accounts, and troubleshooting issues in a Microsoft environment. Candidates should have an Associate Degree and 1-2 years of IT support experience. Soft skills such as communication and problem-solving are crucial for success in this position.

Qualifications

• 1-2 years in IT support, help desk, or similar roles.
• Driver's License required.
• Intermediate English (technical reading and case escalation). Conversational English preferred.

Responsibilities

• Troubleshoot and resolve technical issues related to hardware and software.
• Install, configure, and maintain computers and printers.
• Manage users and groups in Active Directory.
• Document incidents using Service Desk tools.
• Escalate complex issues to higher-level support.

Skills

Microsoft 365 (Outlook, Teams, OneDrive, basic SharePoint)

Active Directory (user and group management)

Basic networking (TCP/IP, WiFi, network printers)

Ticketing or Service Desk tools

Communication

Problem-solving

Organization

Teamwork

Education

Associate Degree in Computer Science, Information Systems, or related field

Job description

Overview

First Brands Group is hiring for an IT Support Specialist On Site located in San Luis Potosí, Mex.

The IT Support Specialist On Site will assist by

Provide technical support in a Microsoft environment to internal users, ensuring the proper operation of IT equipment, applications, and services. The role involves handling incidents, configuring devices, managing user accounts, and escalating cases when necessary.

Job Duties and Responsibilities

• Troubleshoot and resolve technical issues related to hardware, software, networks, and peripherals.
• Install, configure, and maintain computers, printers, and mobile devices (Android and iOS).
• Manage users and groups in Active Directory.
• Document incidents and solutions using ticketing/Service Desk tools.
• Escalate complex issues to higher-level support or external vendors.
• Support IT infrastructure and technology upgrade projects.
• Ensure compliance with IT security policies and best practices.
• Provide basic guidance and training to users on effective use of IT tools.

Education and Experience

• Education: Minimum Associate Degree (or equivalent technical studies, such as TSU) in Computer Science, Information Systems, or related field.
• Experience: 1–2 years in IT support, help desk, or similar roles.
• Driver's License
• Technical Skills:
  • Microsoft 365 (Outlook, Teams, OneDrive, basic SharePoint).
  • Active Directory (user and group management).
  • Basic networking (TCP/IP, WiFi, network printers).
  • Ticketing or Service Desk tools.

Languages

• Intermediate English (technical reading and case escalation).
• Conversational English preferred

Soft Skills

• Communication
• Problem-solving
• Organization
• Teamwork

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

• Information Technology, Engineering, and Project Management

Industries

• Automotive, Motor Vehicle Manufacturing, and Manufacturing

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