Hybrid Paperwork Collections Specialist – Billing Support

Redwood Logistics LLC; Monterrey; Híbrido; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Life Insurance policy

Vacation time starting at 12 days

Annual fundraising and volunteerEvents

Employee referral bonus program

Employee Resource Groups (ERGs)

Saving Plan (Fondo de Ahorro)

Grocery Card (Vales De Despensa)

Cell Phone Allowance

Descripción de la vacante

Redwood Logistics LLC in Monterrey seeks a Paperwork Collections Assistant to collaborate with internal teams, carrier partners, and vendors to ensure documentation for invoice processing is complete. The role emphasizes multilingual communication and daily interaction with partners to streamline billing.

As part of Redwood Multimodal, you’ll support daily reporting, utilize various paperwork apps, and escalate complex retrievals while maintaining accuracy and timely uploads.

Formación

• Learn the terminology and functions of Redwood’s LoadRunner software.
• Assist with the retrieval of missing paperwork to facilitate Redwood’s billing process.
• Communicate with Redwood’s carrier partners daily to identify shipments with missing paperwork and collect documents.
• Analyze daily reports and system dashboards to develop a strategic approach for retrieving paperwork for unbilled loads.
• Ensure proper documents are uploaded categorically using Redwood’s paperwork processing partner’s 3rd party apps.
• Escalate difficult retrievals to carrier or customer leadership as needed.
• Report discrepancies or inconsistencies to supervisor, customer or carrier representative as needed.

Responsabilidades

• Learn the terminology and functions of Redwood’s LoadRunner software.
• Assist with the retrieval of missing paperwork to facilitate Redwood’s billing process.
• Communicate with Redwood’s carrier partners daily to identify shipments with missing paperwork and collect documents.
• Analyze daily reports and system dashboards to develop a strategic and efficient approach towards retrieving paperwork for unbilled loads.
• Ensure proper documents are uploaded categorically by utilizing 3rd party applications by Redwood’s paperwork processing partner.
• Escalate difficult retrievals to carrier and/or customer leadership as needed.
• Report discrepancies or inconsistencies to supervisor, customer or carrier rep as needed.

Conocimientos

Communication skills

Negotiation

Problem-solving

Networking

Bilingual English/Spanish

Independent work

Thrives in fast-paced environment

Herramientas

LoadRunner

Descripción del empleo

Redwood Logistics LLC in Monterrey seeks a Paperwork Collections Assistant to collaborate with internal teams, carrier partners, and vendors to ensure documentation for invoice processing is complete. The role emphasizes multilingual communication and daily interaction with partners to streamline billing.

As part of Redwood Multimodal, you’ll support daily reporting, utilize various paperwork apps, and escalate complex retrievals while maintaining accuracy and timely uploads.