Paperwork Collections Specialist

Redwood Logistics LLC; Monterrey; Presencial; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Life Insurance policy

Vacation time starting at 12 days

Annual fundraising and volunteerEvents

Employee referral bonus program

Employee Resource Groups (ERGs)

Saving Plan (Fondo de Ahorro)

Grocery Card (Vales De Despensa)

Cell Phone Allowance

Descripción de la vacante

Redwood Logistics LLC in Monterrey seeks a Paperwork Collections Assistant to collaborate with internal teams, carrier partners, and vendors to ensure documentation for invoice processing is complete. The role emphasizes multilingual communication and daily interaction with partners to streamline billing.

As part of Redwood Multimodal, you’ll support daily reporting, utilize various paperwork apps, and escalate complex retrievals while maintaining accuracy and timely uploads.

Formación

• Learn the terminology and functions of Redwood’s LoadRunner software.
• Assist with the retrieval of missing paperwork to facilitate Redwood’s billing process.
• Communicate with Redwood’s carrier partners daily to identify shipments with missing paperwork and collect documents.
• Analyze daily reports and system dashboards to develop a strategic approach for retrieving paperwork for unbilled loads.
• Ensure proper documents are uploaded categorically using Redwood’s paperwork processing partner’s 3rd party apps.
• Escalate difficult retrievals to carrier or customer leadership as needed.
• Report discrepancies or inconsistencies to supervisor, customer or carrier representative as needed.

Responsabilidades

• Learn the terminology and functions of Redwood’s LoadRunner software.
• Assist with the retrieval of missing paperwork to facilitate Redwood’s billing process.
• Communicate with Redwood’s carrier partners daily to identify shipments with missing paperwork and collect documents.
• Analyze daily reports and system dashboards to develop a strategic and efficient approach towards retrieving paperwork for unbilled loads.
• Ensure proper documents are uploaded categorically by utilizing 3rd party applications by Redwood’s paperwork processing partner.
• Escalate difficult retrievals to carrier and/or customer leadership as needed.
• Report discrepancies or inconsistencies to supervisor, customer or carrier rep as needed.

Conocimientos

Communication skills

Negotiation

Problem-solving

Networking

Bilingual English/Spanish

Independent work

Thrives in fast-paced environment

Herramientas

LoadRunner

Descripción del empleo

Current job opportunities are posted here as they become available.

This position is full-time and hybrid Monday through Friday from 7:00 AM to 4:00 PM with an hour break, but flexibility is available based on coverage.

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As a Paperwork Collections Assistant working within Redwood Multimodal (one of our entities),you will work closely with internal teams, Redwood carrier partners, and vendors to ensure proper documentation is collected for proper invoice processing.

How You Make a Difference Everyday:

• Learn the terminology and functions of Redwood’s LoadRunner software
• Assist with the retrieval of missing paperwork to facilitate Redwood’s billing process.
• Communicate with Redwood’s carrier partners daily to help identify shipments with missing paperwork and attempt to collect the required documents
• Analyze daily reports and system dashboards to develop a strategic and efficient approach towards retrieving paperwork for unbilled loads.
• Ensure proper documents are uploaded categorically by utilizing 3 rd party applications by Redwood’s paperwork processing partner
• Escalate difficult retrievals to carrier and/or customer leadership as needed
• Report discrepancies or inconsistencies to supervisor, customer or carrier rep as needed.

You’ve Got This?

• Competitive, bold, resilient, and resourceful mindset
• Ability to work independently and remain productive
• Thrives in fast-paced environment
• Excellent communication, networking, negotiation and problem-solving skills
• Bi-lingual in English/Spanish; proficient level for verbal and written communication

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Life Insurance policy for you starting 30 days after employment
• Personal Health Insurance coverage for you – Major Medical
• 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year
• Vacation time starting at 12 days. Additional days will increase per Mexican Law
• You will also receive benefits like Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
• You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

Redwood is an equal opportunity employer. Employment decisions at the Company is based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.

REDWOOD LOGISTICS
1765 N. Elston Ave., Suite 216,Chicago,IL,60642
P:844-467-3396
E:[e-mail]