Hybrid HR & People Services Specialist

Zebra Technologies; Ciudad de México; Hybrid; MXN 300.000 - 420.000; Vollzeit

Benefits dieser Stelle

hybrid work

adaptable hours

Summer Flex Fridays

Focus Fridays

annual well-being day

Zusammenfassung

Zebra Technologies is seeking a People Service Center Representative II to answer employee questions using deep knowledge of benefits, HR policies and programs. The role serves as a first point of contact for former employees and handles case management through the People Team Service Center system.

Hybrid role in Mexico City combining in-office and remote work, requiring strong communication, English proficiency, and collaboration with regional COEs to resolve inquiries and maintain accurate

Qualifikationen

• Requires a HS diploma or GED.
• 2+ years of experience in a customer or employee facing environment.

Aufgaben

• Serves as a first point-of-contact for former employees' questions on People Team policies and processes.
• Receives, manages, documents and resolves inquiries from employees through the People Team Service Center case management system.
• Provides timely and accurate information by clarifying issues and escalating unresolved problems.
• Works with regional COEs to resolve inquiries.
• Manages onboarding processes and payroll data preparation for pay frequency.
• Drives content management across the People Team using internal tools.

Kenntnisse

HR policies

Customer service

Communication

English proficiency

Team player

Workday

ServiceNow

ADP

Oracle Cloud

Degreed

Ausbildung

HS diploma or GED

Associate degree

Bachelor's degree

Tools

Workday

ServiceNow

ADP

Oracle Cloud

Degreed

SharePoint

Jobbeschreibung

Zebra Technologies is seeking a People Service Center Representative II to answer employee questions using deep knowledge of benefits, HR policies and programs. The role serves as a first point of contact for former employees and handles case management through the People Team Service Center system.

Hybrid role in Mexico City combining in-office and remote work, requiring strong communication, English proficiency, and collaboration with regional COEs to resolve inquiries and maintain accurate