HR Service Center Representative — Mexico City

KONE Corporation; Nonoalco; Sur place; MXN 240 000 - 360 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Flexible work schedule

Opportunities to learn and grow

Comprehensive health and wellness plan

More benefits than required by law

Résumé du poste

KONE Corporation in Mexico City is seeking an HR Service Center Representative to guide employees through HR transactions and answer questions. You will ensure process compliance, coordinate with HR stakeholders, and maintain accurate records to support timely completions.

The role requires a Bachelor's degree in a relevant field, 2 years in HR or customer service, and advanced English (C1). We offer competitive benefits and a collaborative work environment.

Qualifications

• Bachelor's degree in Psychology, Business Administration or other relevant field.
• 2 years of experience in HR activities or in customer service.
• Advanced English skills (C1) are mandatory.
• Customer service mindset.

Responsabilités

• Process HR transactions and provide user support via phone or tickets.
• Ensure process compliance and keep records of required documentation.
• Identify the right HR contacts for approvals per guidelines.
• Log requests in the case management tool and maintain knowledge base.
• Monitor SLAs and quality targets; support process improvements.
• Participate in team meetings and HR projects.

Connaissances

Customer service mindset

Advanced English (C1)

Formation

Bachelor's degree in Psychology, Business Administration or other relevant field

Description du poste

KONE Corporation in Mexico City is seeking an HR Service Center Representative to guide employees through HR transactions and answer questions. You will ensure process compliance, coordinate with HR stakeholders, and maintain accurate records to support timely completions.

The role requires a Bachelor's degree in a relevant field, 2 years in HR or customer service, and advanced English (C1). We offer competitive benefits and a collaborative work environment.