HR Service Center Specialist (Mexico City)

KONE Corporation; Chihuahua; Sur place; MXN 240 000 - 360 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Flexible work schedule

Opportunities to learn and grow

Health and wellness plans for the full

More benefits than required by law

Résumé du poste

KONE Corporation in Mexico City is seeking an HR Service Center Representative to guide employees through HR transactions and answer questions. The role emphasizes process compliance, efficient case handling, and collaboration with HR teams to resolve inquiries.

The successful candidate has a Bachelor's degree with 2 years in HR or customer service, and advanced English (C1) skills. A customer-service mindset and proactive problem solving are essential.

Qualifications

• Bachelor's degree in Psychology, Business Administration or other relevant field.
• 2 years of experience in HR activities or in Customer Service.
• Advanced English skills (C1) are mandatory.

Responsabilités

• Process a transaction request and provide user support for HR tools via phone or tickets.
• Route requests to HR Services teams and follow up to complete the process.
• Log every request in case management tools and maintain knowledge base as requested.
• Ensure compliance with controls and SLAs; communicate required steps from HR.
• Support local administration and maintain employee files and information; participate in team meetings and improvement actions.

Connaissances

Customer service mindset

Advanced English (C1)

Formation

Bachelor's degree

Psychology

Business Administration

Other relevant field

Description du poste

KONE Corporation in Mexico City is seeking an HR Service Center Representative to guide employees through HR transactions and answer questions. The role emphasizes process compliance, efficient case handling, and collaboration with HR teams to resolve inquiries.

The successful candidate has a Bachelor's degree with 2 years in HR or customer service, and advanced English (C1) skills. A customer-service mindset and proactive problem solving are essential.