Hybrid Technical Solutions Engineer II

Zebra; Ciudad de México; Híbrido; MXN 300.000 - 480.000; Tempo integral

Resumo da vaga

Zebra Technologies seeks a Technical Support Engineer, II to join our Mexico City-based team. You will act as the technical liaison across partners, customers, and internal groups, delivering consulting, guidance, and hands-on support to integrate Zebra products with customer applications.

The role includes troubleshooting, designing integration solutions, and providing training materials to customers and partners.

Qualificações

• Bachelor's degree from an accredited college or university in Information Technology, Computer Science, Computer Engineering, Telecommunications, or related field.
• 1–4 years of technical customer support, helpdesk, or systems engineering experience.
• Intermediate hands-on troubleshooting with hardware, software, and basic networking/cloud infrastructures.

Responsabilidades

• Act as the technical liaison between Partners, Customers, Technical Support, Sales, Engineering and Product Management to ensure integration of Zebra products and solutions.
• Design, develop, and deliver integration solutions across the implementation lifecycle.
• Provide training materials and participate in training programs as needed.
• Perform root-cause analysis and provide workarounds for complex issues.
• Manage projects for integration solutions and coordinate with customer resources.

Conhecimentos

English communication

Customer support

Root cause analysis

Documentation

Formação

Bachelor's degree in IT/CS/CE/Telecom

Ferramentas

Jira

Postman

Kibana

Grafana

ServiceNow

Jira Service Management

Descrição da vaga

Zebra Technologies seeks a Technical Support Engineer, II to join our Mexico City-based team. You will act as the technical liaison across partners, customers, and internal groups, delivering consulting, guidance, and hands-on support to integrate Zebra products with customer applications.

The role includes troubleshooting, designing integration solutions, and providing training materials to customers and partners.