Hybrid Order Experience Specialist

Zebra Technologies Corporation; México; Hybrid; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work

Adaptable hours

Summer Flex Fridays

Focus Fridays

Well-being day

Job summary

Zebra Technologies Corporation in Mexico City is seeking a Customer Order Specialist to manage the quote-to-order process, ensuring accurate PO entry and service contracts. You will serve as the SME for customers and internal teams, delivering a smooth ordering and invoicing experience.

The role emphasizes data accuracy, collaboration across departments, and adherence to customer strategy, with hybrid work and adaptable hours to support balance and efficiency.

Qualifications

• High School diploma or equivalent.
• 1-2 years of experience in data entry, order management, or a related field.
• Strong data entry skills with high attention to detail and quality.
• Fluent in English (written and verbal).
• Solid professional work behaviors, including time management and teamwork.

Responsibilities

• Drive the accurate entry of new product and/or service contract order data, ensuring data accuracy and process adherence.
• Serve as the primary contact for key accounts, managing complex contracts with variable billing or consolidation requirements.
• Achieve or exceed all departmental metrics through strong organization, prioritization skills, and personal responsibility.
• Provide timely price quotas and ensure proper recording and tracking of all assigned orders.
• Coordinate with internal departments to resolve inquiries regarding order status, invoicing, product availability, or quality issues.
• Collaborate with management and demonstrate strong teamwork to address and resolve complex issues.
• Uphold the OEX customer strategy, leading by example to deliver a positive customer experience.

Skills

Data entry

Order management

Attention to detail

English fluency

Teamwork

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Zebra Technologies Corporation in Mexico City is seeking a Customer Order Specialist to manage the quote-to-order process, ensuring accurate PO entry and service contracts. You will serve as the SME for customers and internal teams, delivering a smooth ordering and invoicing experience.

The role emphasizes data accuracy, collaboration across departments, and adherence to customer strategy, with hybrid work and adaptable hours to support balance and efficiency.