Hybrid Technical Support Engineer II (Mexico City)

Zebra Technologies

Ciudad de México

Hybrid

MXN 420,000 - 720,000

Full time

4 days ago

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Benefits offered by this job

Hybrid work

Flexible hours

Summer Fridays

Focus Fridays

Well-being day

Job summary

Zebra Technologies in Mexico City is seeking a technical liaison to ensure efficient integration of Zebra products into customer applications. You will deliver consulting, guidance, and development support to integrate Zebra products into customer solutions.

Responsibilities include designing and delivering integration solutions across the lifecycle, translating business needs into technical specifications, and supporting partners and customers’ technical teams.

Qualifications

Education: Bachelor's degree in IT, CS, CE or related field (or equivalent practical experience).
Experience: 1–4 years in technical customer support, helpdesk, or systems engineering.
Technical Skills: Troubleshooting hardware/software and basic networking; familiar with ITSM tools like Jira/ServiceNow; basic scripting for monitoring/automation.

Responsibilities

Works with customers and partners to create integration solutions with Zebra devices.
Designs, develops and delivers integration solutions across the implementation lifecycle.
Translates business challenges into technical/process solutions.
Provides support for partners and customers’ technical resources in delivering solutions.
Manages projects for integration solutions of Zebra products and solutions.
May create training materials and participate in training programs.