Order Experience Specialist II | Hybrid Role

Zebra Technologies; Ciudad de México; Hybrid; MXN 180,000 - 280,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Well-being day

Job summary

Zebra Technologies is seeking a Customer Order Specialist in Mexico City to support the quote-to-order process. You will ensure accurate entry of orders and service contracts, acting as a subject matter expert for customers and internal teams.

In this role, you will drive data accuracy, manage complex contracts, and collaborate with internal departments to resolve inquiries related to order status, invoicing, and product availability, while upholding a positive customer experience.

Qualifications

• High School diploma or equivalent.
• 1+ years of experience in data entry, order management, or a related field.
• Strong data entry skills with high attention to detail and quality.
• Fluent in English (written and verbal).
• Solid professional work behaviors, including time management and teamwork.

Responsibilities

• Drive the accurate entry of new product and/or service contract order data, ensuring data accuracy and process adherence.
• Serve as the primary contact for key accounts, managing complex contracts with variable billing or consolidation requirements.
• Achieve or exceed all departmental metrics through strong organization, prioritization skills, and personal responsibility.
• Provide timely price quotas and ensure proper recording and tracking of all assigned orders.
• Coordinate with internal departments to resolve inquiries regarding order status, invoicing, product availability, or quality issues.
• Collaborate with management and demonstrate strong teamwork to address and resolve complex issues.
• Uphold the OEX customer strategy, leading by example to deliver a positive customer experience.

Skills

Data entry

Order management

Attention to detail

English fluency

Teamwork

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Zebra Technologies is seeking a Customer Order Specialist in Mexico City to support the quote-to-order process. You will ensure accurate entry of orders and service contracts, acting as a subject matter expert for customers and internal teams.

In this role, you will drive data accuracy, manage complex contracts, and collaborate with internal departments to resolve inquiries related to order status, invoicing, and product availability, while upholding a positive customer experience.