Hybrid Order Experience Specialist II

Zebra Technologies Enterprise de México, S. de R.L. de C.V.; México; Hybrid; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work

Adaptable hours

Summer Flex Fridays

Focus Fridays

annual companywide well-being day

Job summary

Zebra Technologies Mexico City seeks a detail-oriented data entry specialist to manage new product/service contract orders, ensuring accuracy and coordinating with internal teams. The role serves as the primary contact for key accounts, handling complex orders and inquiries while contributing to departmental metrics and timely invoicing.

Join Zebra's collaborative team with hybrid work options, adaptable hours, and a culture that values care, curiosity, and impact across industries globally.

Qualifications

• High School diploma or equivalent.
• 1+ years of experience in data entry, order management, or a related field.
• Strong data entry with high attention to detail and quality.
• Fluent in English (written and verbal).
• Solid professional work behaviors, including time management and teamwork.
• Intermediate skills in Microsoft Office (Word, Excel, Outlook).
• Strong analytical skills and intermediate problem-solving abilities.
• Knowledge of service order policies and processes.
• Strong communication and customer service skills.

Responsibilities

• Drive the accurate entry of new product and/or service contract order data, ensuring data accuracy and process adherence.
• Serve as the primary contact for key accounts, managing complex contracts with variable billing or consolidation requirements.
• Achieve or exceed all departmental metrics through strong organization, prioritization skills, and personal responsibility.
• Provide timely price quotas and ensure proper recording and tracking of all assigned orders.
• Coordinate with internal departments to resolve inquiries regarding order status, invoicing, product availability, or quality issues.
• Collaborate with management and demonstrate strong teamwork to address and resolve complex issues.
• Uphold the OEX customer strategy, leading by example to deliver a positive customer experience.

Skills

Data entry

Order management

English fluency

Time management

Teamwork

Attention to detail

Analytical skills

Problem solving

Communication skills

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Zebra Technologies Mexico City seeks a detail-oriented data entry specialist to manage new product/service contract orders, ensuring accuracy and coordinating with internal teams. The role serves as the primary contact for key accounts, handling complex orders and inquiries while contributing to departmental metrics and timely invoicing.

Join Zebra's collaborative team with hybrid work options, adaptable hours, and a culture that values care, curiosity, and impact across industries globally.