Hybrid: Customer Support & Order-to-Delivery Specialist

Arrow Components Mexico S.A. De C.V.; Tlaquepaque; Hybrid; MXN 186,000 - 221,000; Full time

Benefits offered by this job

30 days Christmas bonus

Vacation premium 40%

12 vacation days + 2 floating days

Job summary

Arrow Components Mexico S.A. De C.V. recruits for a Business Support role in Guadalajara area to strengthen customer service and sales support across Inside Sales and customer engagements.

Hybrid work arrangement: three days in office and two from home, with responsibilities spanning order entry, quote-to-order activities, backlog management, and supplier coordination to ensure timely delivery and issue resolution.

Qualifications

• 1–2 years of experience in customer support.
• ERP systems (Oracle) knowledge is preferred.
• Intermediate knowledge of Microsoft Excel is a must.
• Experience supporting sales efforts.

Responsibilities

• Provide expert internal and external customer service and sales support to the Inside Sales Team and customer engagements.
• Assist Sales with overall Quote to Order activities.
• Responsible for Post-order to Invoice including order entry, maintenance Value Added orders, and follow up to complete end-to-end process.
• Backlog Management and coordination with asset teams to expedite PO requests.
• Work with the Asset and different portals to expedite factory purchase orders to meet open orders.
• Manage inbound customer order formats (pdf, email, Office documents).
• Submit supplier requirements including Value Added, NCNR, and COP; assist in maintaining contract pricing.
• Support sales team with direct customer contact, coordinating reports, and provide first escalation after expedites.
• Collaborate with asset team to process orders and resolve customer issues timely.
• Support sales team with Return Material Authorization (RMA), Corrective Action Requests (CAR), and post-delivery issues.

Skills

Customer support experience

Excel knowledge

Sales support experience

English communication

Teamwork

Tools

Oracle ERP

Job description

Arrow Components Mexico S.A. De C.V. recruits for a Business Support role in Guadalajara area to strengthen customer service and sales support across Inside Sales and customer engagements.

Hybrid work arrangement: three days in office and two from home, with responsibilities spanning order entry, quote-to-order activities, backlog management, and supplier coordination to ensure timely delivery and issue resolution.