Customer Success & Operations Specialist

Alorica Mx; Tlaquepaque; Hybrid; MXN 223,000 - 257,000; Full time

Benefits offered by this job

Christmas bonus

Vacation premium

Vacation days and holidays

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

Food/Pantry vouchers

Restaurant vouchers

Savings Fund

Job summary

Arrow in Mexico is hiring for a Customer Support role. You will provide expert internal and external customer service and sales support to the Inside Sales Team and customer engagements. The role covers the Order to Invoice process, NCNR/COP setups, and coordination of forecasts and reports with Infosys.

You will also assist with quotes, contract signatures, and post-delivery issue resolution. A 2-year degree and 2–3 years of experience are typical, with a hybrid work arrangement (3 days in

Qualifications

• 2-year degree required.
• 2–3 years of experience.
• Fluent English communication.
• Intermediate knowledge of Microsoft Excel.

Responsibilities

• Provide expert customer service and sales support to the Inside Sales Team and customer engagements.
• Manage Order to Invoice process including order entry, NCNR and COP setups, and handling of various order formats.
• Coordinate forecasts, reports, and expedite processes with internal teams; support contract renewals and pricing setup.
• Assist Inside Sales with quote-to-order objectives, including loading SDT quotes and coordinating contract signatures with legal.
• Handle RMA, CAR, FQR analyses and post-delivery issue resolution; manage inventory and part status updates.

Skills

Customer service

Fluent English

Education

2-year degree

Tools

Microsoft Excel

Job description

Arrow in Mexico is hiring for a Customer Support role. You will provide expert internal and external customer service and sales support to the Inside Sales Team and customer engagements. The role covers the Order to Invoice process, NCNR/COP setups, and coordination of forecasts and reports with Infosys.

You will also assist with quotes, contract signatures, and post-delivery issue resolution. A 2-year degree and 2–3 years of experience are typical, with a hybrid work arrangement (3 days in