Hybrid Customer Order Support Specialist

Arrow Electronics; Tlaquepaque; Hybrid; MXN 186,000 - 221,000; Full time

Benefits offered by this job

Christmas bonus

Vacation days and holidays

Vision assistance

Dental assistance

Life insurance

Major healthcare insurance

Food vouchers

Restaurant vouchers

Savings fund

Job summary

Arrow Electronics in Tlaquepaque, Mexico is seeking a Customer Order Support professional to handle order entry, backlog, and post-order processes. You will work with Inside Sales to expedite quotes and orders, manage supplier requirements, and resolve post-delivery issues.

The role requires 1 year of experience or a high school diploma, with familiarity in ERP systems (Oracle) and strong Excel skills. The position is hybrid: 3 days in-office, 2 days remote.

Qualifications

• 1 year of experience or high school graduate with equivalent related experience.
• Desirable knowledge of ERP systems (Oracle).
• Basic to intermediate knowledge of Microsoft Excel is a must.

Responsibilities

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
• Assist Sales with overall Quote to Order activities, including post-order to invoice processes.
• Backlog management and expediting factory purchase orders to meet open order demands.
• Support sales with RMA, CAR, and post-delivery issue resolution.

Skills

Customer service

English communication

Excel

Education

High school diploma or equivalent

Tools

Oracle ERP

Job description

Arrow Electronics in Tlaquepaque, Mexico is seeking a Customer Order Support professional to handle order entry, backlog, and post-order processes. You will work with Inside Sales to expedite quotes and orders, manage supplier requirements, and resolve post-delivery issues.

The role requires 1 year of experience or a high school diploma, with familiarity in ERP systems (Oracle) and strong Excel skills. The position is hybrid: 3 days in-office, 2 days remote.