Customer Order & Sales Support Specialist (Hybrid)

Arrow Enterprise Computing Solutions; Tlaquepaque; Hybride; MXN 186 000 - 221 000; Plein temps

Avantages offerts par ce poste

30 days of Christmas bonus

40% vacation premium

12 vacation days + 2 floating days,hol

Vision Assistance

Dental Assistance

Life Insurance

Major Healthcare Insurance

Food/Pantry Vouchers

Restaurant Vouchers

Savings Fund

Growth Opportunities

Résumé du poste

Arrow Enterprise Computing Solutions in Guadalajara area seeks a Customer Order Support specialist to provide expert internal and external customer service and sales support to the Inside Sales Team and customer engagements.

You’ll assist Sales with Quote-to-Order activities, handle end-to-end order processing, expedite purchase orders, and support RMA and post-delivery issues in a hybrid work setup with strong teamwork and communication.

Qualifications

• 1 year of experience or High school graduate with equivalent related experience.
• Industry experience is preferred in a similar field.
• Desirable knowledge of ERP systems (Oracle).
• Basic to intermediate knowledge of Microsoft Excel is a must.

Responsabilités

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
• Assist Sales with overall Quote to Order activities.
• Responsible for Post-order to Invoice including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.
• Backlog Management.
• Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.
• Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).
• Submit supplier requirements which include Value Added, NCNR, and COP; assist in maintenance for contract pricing.
• Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
• Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
• Support sales team with RMA, initiate CAR, and correct post-delivery issues.

Connaissances

Communication skills

Teamwork

Experience supporting sales

Fluent English

Formation

High school diploma

Outils

Oracle ERP

Microsoft Excel

Description du poste

Arrow Enterprise Computing Solutions in Guadalajara area seeks a Customer Order Support specialist to provide expert internal and external customer service and sales support to the Inside Sales Team and customer engagements.

You’ll assist Sales with Quote-to-Order activities, handle end-to-end order processing, expedite purchase orders, and support RMA and post-delivery issues in a hybrid work setup with strong teamwork and communication.