Customer Success & Operations Coordinator (Hybrid)

Arrow Electronics, Inc.; Tlaquepaque; Hybrid; MXN 186,000 - 221,000; Full time

Benefits offered by this job

Christmas bonus (30 days)

Vacation premium 40%

Paid time off 12 days + 2 floating

Vision assistance

Dental assistance

Life insurance

Healthcare insurance

Meal vouchers

Restaurant vouchers

Savings fund

Job summary

Arrow Electronics is seeking a Customer Service Rep to provide expert support to the Inside Sales Team and customers. You will manage quote-to-order activities, process orders end-to-end, and coordinate with asset teams to meet customer demands.

The role requires 1–2 years in customer support, Excel proficiency, and fluent English. The position offers a hybrid work arrangement (3 days in office, 2 from home) in Jalisco, Mexico, with a monthly salary in the posted range.

Qualifications

• 1-2 years of experience in customer support.
• ERP systems (Oracle) experience desirable.
• Intermediate knowledge of Microsoft Excel is required.
• Experience supporting sales efforts.
• Strong communication and teamwork skills.
• Fluent in English.

Responsibilities

• Provide expert internal and external customer service and sales support to the Inside Sales Team and customer engagements.
• Assist Sales with quote-to-order activities.
• Enter orders, maintain value-added orders, and follow up to complete end-to-end process.
• Backlog management and order processing coordination.
• Expedite factory purchase orders with asset and portals to meet open orders.
• Handle inbound order formats (PDF, email, Office docs).
• Submit supplier requirements including Value Added, NCNR, and COP; assist in pricing maintenance.
• Support sales team with direct customer contact and escalating expedites.
• Collaborate with asset team to process orders and resolve issues promptly.
• Assist with RMA, CAR, FQR, and post-delivery issue resolution.

Skills

Customer service

Excel

English communication

Sales support

Teamwork

Tools

Oracle ERP

Job description

Arrow Electronics is seeking a Customer Service Rep to provide expert support to the Inside Sales Team and customers. You will manage quote-to-order activities, process orders end-to-end, and coordinate with asset teams to meet customer demands.

The role requires 1–2 years in customer support, Excel proficiency, and fluent English. The position offers a hybrid work arrangement (3 days in office, 2 from home) in Jalisco, Mexico, with a monthly salary in the posted range.