Hybrid Customer Order & Sales Support Specialist

Arrow Components Mexico S.A. De C.V.; Tlaquepaque; Hybrid; MXN 186,000 - 221,000; Full time

Benefits offered by this job

30 days of Christmas bonus

40% vacation premium

12 vacation days + 2 floating days

Vision Assistance

Dental Assistance

Life Insurance

Major Healthcare Insurance

Food/Pantry Vouchers

Restaurant Vouchers

Savings Fund

Growth Opportunities, and more!

Job summary

Arrow Components Mexico S.A. De C.V. is seeking a capable Business Support specialist to provide expert customer service and sales support.

You will assist the Inside Sales Team, handle quote-to-order activities, manage post-order invoicing, and coordinate with asset and supplier teams to meet customer demands. The role requires English fluency, basic Excel skills, and ERP experience. This is a hybrid position based in Tlaquepaque, with a 3/2 in-office/remote work arrangement and a competitive

Qualifications

• 1 year of experience or High school graduate with equivalent related experience.
• Industry experience is preferred in a similar field.
• Desirable knowledge of ERP systems (Oracle).
• Basic to intermediate knowledge of Microsoft Excel is a must.
• Experience supporting sales efforts.
• Communication skills teamwork-oriented.
• Ability to communicate fluently in English.

Responsibilities

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
• Assist Sales with overall Quote to Order activities.
• Responsible for Post-order to Invoice including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.
• Backlog Management.
• Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.
• Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).
• Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.
• Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
• Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
• Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).

Skills

Sales support

Excel

English fluency

Communication skills

Teamwork

Education

High school diploma

Tools

Oracle ERP

Job description

Arrow Components Mexico S.A. De C.V. is seeking a capable Business Support specialist to provide expert customer service and sales support.

You will assist the Inside Sales Team, handle quote-to-order activities, manage post-order invoicing, and coordinate with asset and supplier teams to meet customer demands. The role requires English fluency, basic Excel skills, and ERP experience. This is a hybrid position based in Tlaquepaque, with a 3/2 in-office/remote work arrangement and a competitive