Branch Customer Service Coordinator I (SJ)

Connected Development, LLC.; Región Centro; Hybrid; MXN 180,000 - 280,000; Full time

Benefits offered by this job

13% Savings Fund

30 days Christmas bonus

Food vouchers MXN 2,500 monthly

40% of vacation prime

Major Medical Insurance for employee&&

Life Insurance

Hybrid work model

Ongoing training and development

Great culture and growth opportunities

Job summary

TTI, Inc. in Guadalajara, Mexico is seeking a Customer Service Coordinator I to support internal stakeholders and the San Jose branch. The role requires bilingual Spanish and English and involves order verification, status inquiries, and coordinating resolution with Sales.

You will handle quotes, maintain professionalism, participate in branch meetings via chat/calls, and contribute to a collaborative remote-ready team under a hybrid work model with benefits and ongoing training.

Qualifications

• High school diploma with 2 years experience in customer support or similar role.
• Bilingual proficiency in English and Spanish with strong communication skills.
• Ability to use computer systems proficiently.
• Knowledge of product lines, services, policies, and procedures.

Responsibilities

• Verify and expedite customer orders to ensure accuracy and on-time delivery by coordinating with Branch Coordination group.
• Provide order status updates by phone and email, looking up inquiries in the sales database.
• Coordinate issue resolution with Sales Representatives and customers to ensure smooth sales-to-shipping.
• Participate in required Branch meetings via live chat, weekly video, or phone calls as needed.
• Maintain professionalism with clients and build positive rapport with callers.

Skills

Bilingual English/Spanish

Excellent verbal and written comms

Phone etiquette

Typing 40 wpm

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Posting Details

• Posted on October 14, 2026

Locations

• Guadalajara, JA 44530, MEX
• Hybrid
• Customer Service
• Full-Time
• Requisition #: BRANC006095

Description

TTI, Inc., is in search of a Customer Service Coordinator I for our Global Resource Center located in Guadalajara, Mexico. This role provides support to various internal stakeholders based on established activities. This role will directly support our San Jose branch team. Bilingual in Spanish & English is required.

What our Customer Service Coordinator do:

• Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
• Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
• Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.
• Collaborates and develop an effective and efficient remote work communication with the Branch.
• Participate in all required Branch meetings or discussions through live chat, team’s weekly video, or phone calls in case of an emergency.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
• Process order confirmation files by reviewing data.
• Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.

What we look for:

• High school diploma with 2 years experience in customer support or similar role; experience in Electronic industry is ideal.
• Bilingual English/Spanish proficiency is required with excellent verbal and written communication skills in English & Spanish.
• Ability to use the computer system proficiently.
• Knowledge of, or the ability to learn company product lines, services, policies, and procedures.
• Must have good telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Knowledge of all Microsoft Office applications at the beginning level, including Excel.
• Ability to add, subtract, multiply, and divide units of measure.
• Able to compute rate, ratios, and percentages.

What we offer our team members:

• 13% Savings Fund.
• 30 days Christmas bonus.
• Food Vouchers $2,500 MXN monthly.
• 12 vacation days after the first year.
• 40% of vacation prime.
• Major Medical Insurance coverage for employee and dependents.
• Life Insurance coverage for employee.
• Hybrid work model.
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
• Great culture and opportunities for growth and advancement.