HR Operations & Records Specialist

Encore; Ciudad de México; On-site; MXN 250,000 - 380,000; Full time

Job summary

Encore Mexico City is seeking an Human Resources Representative to support employees, managers and HR partners with daily HR operations. You will manage HRIS updates, maintain records and respond to inquiries, while assisting with onboarding, benefits, and safety matters.

Reporting to the Regional VP of Human Resources, you will handle communications, maintain documentation, generate HR reports, and participate in HR improvement projects.

Qualifications

• Bachelor's degree in HR or related field.
• 2+ years’ experience in administrative and customer service.
• Critical thinker, active listener and effective time manager.
• Organized, detail-oriented with ability to prioritize multiple tasks.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).

Responsibilities

• Answer questions regarding company policies and procedures.
• Maintain employee records in HRIS.
• Manage HR mailbox and provide timely responses; escalate HR issues as needed.
• Draft HR letters.
• Assist with onboarding process for team members.
• Assist with off-boarding procedures.
• Process and file HR mail.
• Run and prepare reports from HRIS.
• Submit workflows in HRIS and ensure approvals.
• Manage Health Group Insurance and Retirement Savings Plan enrolment and updates.
• Liaise with HR vendors.

Skills

Administrative support

Customer service

MS Office proficiency

Communication skills

Time management

Education

Bachelor's Degree in HR or Business Management

Job description

Encore Mexico City is seeking an Human Resources Representative to support employees, managers and HR partners with daily HR operations. You will manage HRIS updates, maintain records and respond to inquiries, while assisting with onboarding, benefits, and safety matters.

Reporting to the Regional VP of Human Resources, you will handle communications, maintain documentation, generate HR reports, and participate in HR improvement projects.