Bilingual HR Operations Junior Associate (Mexico)

NTT America, Inc.; Región Centro; Presencial; MXN 280.000 - 360.000; Jornada completa

Descripción de la vacante

NTT America, Inc. is seeking an HR Operations Assistant in Mexico to manage all employee records and support onboarding. The role requires handling HRIT tools (SAP/SuccessFactors) and ensuring lifecycle processes from Hire to Retire with accuracy and confidentiality.

You will respond to inquiries in English/Spanish, assist with audits, and perform daily HR transactions while adapting to evolving processes and systems.

Formación

• Bachelor’s degree or equivalent combination of education and experience.
• Proficient in English and Spanish.
• Preferred location in Guadalajara or Mexico City with ability to commute to NTT Guadalajara or Mexico City Office.
• High level of accuracy and attention to detail.
• Proficient organizational skills.
• Ability to work independently.
• Preferred experience with filing and inventories.
• Confidential information handling and discretion.

Responsabilidades

• Maintain all Mexico-based employee documentation/files.
• Assist with New Employee Orientations and ensure complete personnel files including signing of legal documents.
• Perform HR-related activities on HRIT tools (SAP/SuccessFactors) covering Hire to Retire lifecycle.
• Assist with document audits and urgent requests to scan/send/upload documentation for audits or requirements.
• Handle Tier One general inquiries about policies and basic leave questions.
• Process various HR transactions per guidelines/SOP.
• Manage calls from employees and HR staff with proficient English verbal communication.
• Receive/respond to email inquiries and tickets with proficient writing.
• Perform tasks within established turnaround times and multitask daily.
• Open to new business process changes and adapt to new systems/technology.
• Enter/maintain data in HCM modules.
• Meet with Ministry of Labor and external agencies for required forms/documentation.
• Perform other onsite responsibilities as assigned.

Conocimientos

Bilingual English/Spanish

Organizational skills

Independent worker

Attention to detail

MS Office proficiency

Educación

Bachelor’s degree

Herramientas

SAP

SuccessFactors

Descripción del empleo

NTT America, Inc. is seeking an HR Operations Assistant in Mexico to manage all employee records and support onboarding. The role requires handling HRIT tools (SAP/SuccessFactors) and ensuring lifecycle processes from Hire to Retire with accuracy and confidentiality.

You will respond to inquiries in English/Spanish, assist with audits, and perform daily HR transactions while adapting to evolving processes and systems.