HR Operations Jr Associate

NTT DATA, Inc.; Región Centro; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

NTT DATA, Inc. is seeking an HR Administrative Specialist in Mexico to maintain employee documentation, support new hire orientations, and manage life-cycle records in SAP/SuccessFactors.

You will handle inquiries, audits, and routine HR transactions with attention to confidentiality, reporting to the Guadalajara or Mexico City office, and using bilingual English/Spanish communication.

Formación

• Bachelor’s degree or equivalent combination of education and experience.
• Proficient in English and Spanish.
• Preferred location in Guadalajara or Mexico City with ability to commute to NTT Guadalajara or Mexico City Office.

Responsabilidades

• Maintain Mexico-based employee documentation and files.
• Assist with New Employee Orientations and ensure complete personnel files.
• Process HR transactions using SAP/SuccessFactors from Hire to Retire.
• Assist with document audits for internal/external audits.
• Handle Tier One inquiries on policy content and leave-related questions.
• Receive/respond to email inquiries and assigned tickets with strong writing skills.
• Meet turnaround times and multitask in day-to-day activities.
• Adapt to new business processes and systems/technology.
• Coordinate meetings with external agencies when required.

Conocimientos

Proficient English and Spanish

SAP

SuccessFactors

Educación

Bachelor’s degree

Herramientas

SAP

SuccessFactors

Descripción del empleo

• Maintaining all Mexico based employee documentation/files.
• To assist with New Employee Orientations & assure to have complete personnel files, including the request to sign all legal documents.
• Perform HR/related activities on HRIT tools (SAP/SuccessFactors platform), primarily pertaining to the employee life cycle (from Hire to Retire).
• Assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per legal/HR Business Partner requirements
• Assist with Tier One general inquiries such as policy content, basic leave questions, employee’s requirements to update documents such as life insurance and other transactional requests.
• To process the various HR transactions as per the laid guidelines/SOP
• Manage calls from employees & other HR Staff (Proficient English/verbal communication skills)
• To receive/respond to email inquiries and assigned tickets - (Proficient writing skills)
• To perform tasks within the established turnaround time and capable of multitasking on a day to day basis
• Open for new business process changes and adaptability for new systems/technology
• Meeting with Ministry of Labor and other external agencies where necessary for submitted mandatory forms/documentation
• Other onsite responsibilities as assigned.

Basic Qualifications:

• Relevant Bachelor’s degree, or equivalent combination of education and experience
• Proficient in English and Spanish
• Preferred location in Guadalajara or Mexico City and the ability to commute and report to NTT Guadalajara or Mexico City Office
• High level of accuracy and attention to detail
• Proficient organizational skills
• Ability to work independently
• Preferred previous experience working with filing and inventories.
• Solid communication and interpersonal skills with proven experience in handling confidential information with utmost confidentiality, tact, and diplomacy