Hospitality Switchboard Specialist

Hilton; México; A distancia; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel perks

Paid parental leave

Mental health resources

Paid time off

Descripción de la vacante

Hilton in Mexico is seeking a Switchboard/Telephonist to greet guests over the phone, route calls, and provide friendly, efficient assistance. You will stay informed about hotel services, amenities, and operations, using PBX and computer systems to support daily activities, including emergency communications.

Join a global brand that values hospitality, integrity, teamwork and leadership, with generous travel benefits and paid time off.

Formación

• Experience in hospitality frontline roles (preferred).
• Strong communication and customer service skills.
• Ability to maintain knowledge of hotel services and operations.

Responsabilidades

• Provide exceptional phone support with a friendly, upbeat demeanor.
• Maintain knowledge of hotel services, amenities, and operations.
• Support emergency response by relaying accurate information to relevant teams.
• Utilize PBX system and computer applications to support daily operations.

Conocimientos

Customer service

Phone communication

Hotel operations knowledge

Emergency response awareness

Herramientas

PBX system

Computer applications

Descripción del empleo

Hilton in Mexico is seeking a Switchboard/Telephonist to greet guests over the phone, route calls, and provide friendly, efficient assistance. You will stay informed about hotel services, amenities, and operations, using PBX and computer systems to support daily activities, including emergency communications.

Join a global brand that values hospitality, integrity, teamwork and leadership, with generous travel benefits and paid time off.