Room Service Guest Experience Specialist

Hilton; Nayarit; On-site; MXN 83,000 - 138,000; Full time

Job summary

Hilton in Mexico's coastal property is seeking a Room Service Order Taker to brighten guests with warm hospitality by handling in-room dining orders and payments. You will answer calls promptly, capture food and beverage orders into the POS with accuracy, learn the menu, upsell offerings, and ensure checks and gratuity are reconciled according to policy.

Commitment to guest satisfaction, teamwork, and professional appearance is essential as you contribute to a memorable stay and the

Qualifications

• Experience in customer service or hospitality preferred.
• Attention to detail and accuracy in order taking.
• Ability to learn menus and promote specials.

Responsibilities

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner
• Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors – attention to detail is key!
• Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
• Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions
• Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines

Skills

Customer service

Communication

Attention to detail

Tools

POS system

Job description

Hilton in Mexico's coastal property is seeking a Room Service Order Taker to brighten guests with warm hospitality by handling in-room dining orders and payments. You will answer calls promptly, capture food and beverage orders into the POS with accuracy, learn the menu, upsell offerings, and ensure checks and gratuity are reconciled according to policy.

Commitment to guest satisfaction, teamwork, and professional appearance is essential as you contribute to a memorable stay and the