Luxury Hotel Telephone Operator & Guest Concierge

Hilton; Tulum; Presencial; MXN 83.000 - 124.000; Jornada completa

Descripción de la vacante

Hilton's Conrad Tulum Riviera Maya is seeking a Telephone Operator to professionally handle guest calls, relay messages, and coordinate with hotel departments to ensure flawless guest service. You will actively anticipate guest needs and provide prompt, personalized assistance in a luxury hospitality environment.

Experience in a front desk or telephone operator role, strong communication skills, and a passion for hospitality are essential for delivering Hilton’s renowned guest experiences at

Formación

• Previous experience as a telephone operator or front desk role.
• Excellent verbal and written communication in English and Spanish preferred.
• Ability to handle guest requests with discretion and professionalism.

Responsabilidades

• Handle incoming and outgoing calls promptly and courteously.
• Provide accurate information and take messages for guest inquiries.
• Operate hotel telephone system and manage wake-up calls.
• Coordinate with Front Office, Guest Services and Housekeeping for timely follow-up.
• Deliver warm, personalized service to guests in line with Conrad Hilton standards.

Conocimientos

Phone etiquette

Guest communication

Multitasking

Descripción del empleo

Hilton's Conrad Tulum Riviera Maya is seeking a Telephone Operator to professionally handle guest calls, relay messages, and coordinate with hotel departments to ensure flawless guest service. You will actively anticipate guest needs and provide prompt, personalized assistance in a luxury hospitality environment.

Experience in a front desk or telephone operator role, strong communication skills, and a passion for hospitality are essential for delivering Hilton’s renowned guest experiences at