Telephone Operator

Hilton; Tulum; On-site; MXN 83,000 - 124,000; Full time

Job summary

Hilton's Conrad Tulum Riviera Maya is seeking a Telephone Operator to professionally handle guest calls, relay messages, and coordinate with hotel departments to ensure flawless guest service. You will actively anticipate guest needs and provide prompt, personalized assistance in a luxury hospitality environment.

Experience in a front desk or telephone operator role, strong communication skills, and a passion for hospitality are essential for delivering Hilton’s renowned guest experiences at

Qualifications

• Previous experience as a telephone operator or front desk role.
• Excellent verbal and written communication in English and Spanish preferred.
• Ability to handle guest requests with discretion and professionalism.

Responsibilities

• Handle incoming and outgoing calls promptly and courteously.
• Provide accurate information and take messages for guest inquiries.
• Operate hotel telephone system and manage wake-up calls.
• Coordinate with Front Office, Guest Services and Housekeeping for timely follow-up.
• Deliver warm, personalized service to guests in line with Conrad Hilton standards.

Skills

Phone etiquette

Guest communication

Multitasking

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day with every conversation. When you join our Conrad Tulum Riviera Maya team, that’s exactly what you’ll do every time you come to work! As a Telephone Operator, you’re not just answering calls – you’re creating meaningful connections, anticipating guest needs, and providing prompt, personalized assistance. Through your warm voice, professionalism, and passion for hospitality, you’ll help deliver exceptional experiences that make every guest’s stay truly memorable.

Job Description

Picture yourself brightening someone’s day with every conversation. When you join our Conrad Tulum Riviera Maya team, that’s exactly what you’ll do every time you come to work! As a Telephone Operator, you’re not just answering calls – you’re creating meaningful connections, anticipating guest needs, and providing prompt, personalized assistance. Through your warm voice, professionalism, and passion for hospitality, you’ll help deliver exceptional experiences that make every guest’s stay truly memorable.

Responsibilities

• - Handle incoming and outgoing calls: Answer and direct calls promptly and professionally, ensuring guests and team members are connected with the appropriate departments.
• - Deliver exceptional guest assistance: Provide accurate information, respond to guest inquiries, take messages, and assist with special requests while maintaining Conrad’s luxury service standards.
• - Manage telephone communications: Operate the hotel’s telephone system, monitor incoming calls, manage wake-up call requests, and ensure all communications are handled efficiently.
• - Coordinate with hotel departments: Maintain close communication with Front Office, Guest Services, Housekeeping, and other departments to ensure timely follow-up on guest requests.
• - Ensure outstanding service: Handle every interaction with warmth, discretion, and professionalism, creating a positive experience for guests and team members alike.

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.