Healthcare Virtual Assistant for US Clinics | Patient Care & Admin

Snapscale; Mérida; Presencial; MXN 279.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Salary reviews

Full-time schedule

Career growth

Global team

Descripción de la vacante

Snapscale is seeking Healthcare Virtual Assistants in Mérida, Mexico to support US medical clinics with essential admin and patient care. You will work onsite and collaborate with a global team to ensure accurate EMR data, appointment scheduling, and HIPAA-compliant patient interactions.

Applicants should have at least 2 years of healthcare experience, strong English and Spanish skills, knowledge of medical terminology, and familiarity with EMR/EHR systems.

Formación

• Minimum 2 years of experience in healthcare, medical administration, or a related field.
• Experience supporting U.S.-based clinics, medical practices, or hospitals is preferred.
• Familiarity with medical terminology; medical billing experience is a plus.
• Advanced English proficiency (B2 level or higher) and fluent Spanish communication skills.
• Experience using EMR/EHR systems or healthcare management software.

Responsabilidades

• Answer inbound calls from patients and provide exceptional customer service.
• Schedule, reschedule, confirm, and coordinate patient appointments.
• Maintain and update Electronic Medical Records (EMR/EHR).
• Perform Verification of Benefits (VOB) and verify patients' insurance eligibility and coverage.
• Assist with prescription refill coordination while following clinic protocols.
• Communicate professionally with patients, healthcare providers, and clinic staff.
• Maintain accurate documentation while ensuring HIPAA compliance and patient confidentiality.

Conocimientos

Healthcare experience

English proficiency

Spanish proficiency

Communication skills

Organizational skills

Team collaboration

Herramientas

EMR/EHR systems

Healthcare management software

Descripción del empleo

Snapscale is seeking Healthcare Virtual Assistants in Mérida, Mexico to support US medical clinics with essential admin and patient care. You will work onsite and collaborate with a global team to ensure accurate EMR data, appointment scheduling, and HIPAA-compliant patient interactions.

Applicants should have at least 2 years of healthcare experience, strong English and Spanish skills, knowledge of medical terminology, and familiarity with EMR/EHR systems.