Healthcare Virtual Assistant | Mexico

Snapscale; Mérida; Presencial; MXN 279.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Salary reviews

Full-time schedule

Career growth

Global team

Descripción de la vacante

Snapscale is seeking Healthcare Virtual Assistants in Mérida, Mexico to support US medical clinics with essential admin and patient care. You will work onsite and collaborate with a global team to ensure accurate EMR data, appointment scheduling, and HIPAA-compliant patient interactions.

Applicants should have at least 2 years of healthcare experience, strong English and Spanish skills, knowledge of medical terminology, and familiarity with EMR/EHR systems.

Formación

• Minimum 2 years of experience in healthcare, medical administration, or a related field.
• Experience supporting U.S.-based clinics, medical practices, or hospitals is preferred.
• Familiarity with medical terminology; medical billing experience is a plus.
• Advanced English proficiency (B2 level or higher) and fluent Spanish communication skills.
• Experience using EMR/EHR systems or healthcare management software.

Responsabilidades

• Answer inbound calls from patients and provide exceptional customer service.
• Schedule, reschedule, confirm, and coordinate patient appointments.
• Maintain and update Electronic Medical Records (EMR/EHR).
• Perform Verification of Benefits (VOB) and verify patients' insurance eligibility and coverage.
• Assist with prescription refill coordination while following clinic protocols.
• Communicate professionally with patients, healthcare providers, and clinic staff.
• Maintain accurate documentation while ensuring HIPAA compliance and patient confidentiality.

Conocimientos

Healthcare experience

English proficiency

Spanish proficiency

Communication skills

Organizational skills

Team collaboration

Herramientas

EMR/EHR systems

Healthcare management software

Descripción del empleo

About the Role

Are you passionate about healthcare and ready to build a long-term career supporting U.S.-based medical practices?

Snapscale is looking for Healthcare Virtual Assistants (HVAs) to join our growing team in Mérida, Mexico. In this role, you'll provide essential administrative and patient support to established US medical clinics while working in a professional, collaborative, and growth‑oriented environment.

If you have healthcare experience, enjoy helping patients, and thrive in a fast‑paced setting, we'd love to hear from you!

Key Responsibilities

• Answer inbound calls from patients and provide exceptional customer service
• Schedule, reschedule, confirm, and coordinate patient appointments
• Maintain and update Electronic Medical Records (EMR/EHR)
• Perform Verification of Benefits (VOB) and verify patients' insurance eligibility and coverage
• Assist with prescription refill coordination while following clinic protocols
• Communicate professionally with patients, healthcare providers, and clinic staff
• Maintain accurate documentation while ensuring HIPAA compliance and patient confidentiality

Why Join Snapscale?

• Competitive salary based on experience
• Annual performance reviews with opportunities for salary increases
• Stable, full-time schedule aligned with U.S. business hours
• Long-term career growth and development opportunities
• Be part of a supportive, collaborative, and globally growing team

Requirements

• Minimum of 2 years of experience in healthcare, medical administration, or a related field
• Previous experience supporting U.S.-based clinics, medical practices, or hospitals is preferred
• Familiarity with medical terminology; medical billing experience is a plus
• Advanced English proficiency (B2 level or higher) and fluent Spanish communication skills
• Experience using EMR/EHR systems or healthcare management software
• Strong organizational, multitasking, and problem‑solving skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a collaborative, team-oriented environment
• High attention to detail and commitment to delivering exceptional patient support
• Must be willing to work onsite in Mérida, Mexico