Virtual Medical Assistant (only Monterrey N.L)

Cerebrocare; Monterrey; On-site; MXN 357,000 - 580,000; Full time

Job summary

Cerebrocare in Monterrey, NL, Mexico, seeks a Virtual Medical Assistant to remotely support our neurology clinics in the United States. This full-time, potentially hybrid role is based in Mexico with the possibility of working U.S. clinic hours.

The ideal candidate holds a healthcare degree in Mexico and is bilingual English/Spanish, with strong communication, computer, and organizational skills, and comfort reaching patients by phone.

Qualifications

• Bilingual English/Spanish – required.
• Completed degree in Medicine, Nursing, Psychology, or related healthcare field in Mexico.
• Strong English communication skills, both written and verbal.
• Comfortable communicating with patients by phone.
• Strong computer and organizational skills.
• Ability to work independently and manage multiple tasks.
• High attention to detail and professionalism.
• Reliable internet connection and suitable home-office environment.
• Availability to work U.S. clinic hours/time zones.

Responsibilities

• Provide virtual clinical and administrative support to our neurology clinics.
• Assist with patient scheduling, follow-ups, and appointment coordination.
• Contact patients by phone to confirm appointments and gather necessary information.
• Assist with patient intake and documentation.
• Update and maintain accurate patient information in the EHR.
• Assist clinical staff with medical records and documentation.
• Coordinate referrals, orders, and other patient-related administrative tasks.
• Communicate professionally with patients, physicians, medical assistants, and other healthcare staff.
• Follow HIPAA and company policies regarding patient confidentiality and protected health information.
• Provide excellent patient support and customer service.

Skills

Bilingual English/Spanish

English communication

Computer skills

Organizational skills

Phone communication

Education

Healthcare degree in Mexico

Job description

WE’RE HIRING: Virtual Medical Assistant (VMA) Due by October 5th
Work Arrangement:Potentially Hybrid
Office Location:Torres Moradas
(Boulevard Gustavo Díaz Ordaz No. 140, Colonia Santa María, C.P. 64650, en Monterrey, Nuevo León)
Full-Time
Neurology / Healthcare

We are looking for aVirtual Medical Assistantbased inMonterrey,NL Mexicoto provide remote support to our neurology clinics in the United States.

This position is ideal for healthcare professionals in Mexico who are interested in working with U.S.-based medical teams and gaining experience in the U.S. healthcare system.

Who We’re Looking For

Candidates with a completedhealthcare-related degree in Mexico, such as:

• Physician / Medical Doctor
• Nurse / Nursing professional
• Psychologist
• Or other healthcare-related professionals with relevant clinical education and experience

What We Offer

• Full-time position from Mexico
• Independent Contractor position
• In the future,statutory benefits in Mexico may become available, depending on the company’s growth and business needs.

Key Responsibilities

• Provide virtual clinical and administrative support to our neurology clinics.
• Assist with patient scheduling, follow-ups, and appointment coordination.
• Contact patients by phone to confirm appointments and gather necessary information.
• Assist with patient intake and documentation.
• Update and maintain accurate patient information in the EHR.
• Assist clinical staff with medical records and documentation.
• Coordinate referrals, orders, and other patient-related administrative tasks.
• Communicate professionally with patients, physicians, medical assistants, and other healthcare staff.
• Follow HIPAA and company policies regarding patient confidentiality and protected health information.
• Provide excellent patient support and customer service.

Requirements

• Bilingual English/Spanish – required.
• Completed degree inMedicine, Nursing, Psychology, or a related healthcare field in Mexico.
• Strong English communication skills, both written and verbal.
• Comfortable communicating with patients by phone.
• Strong computer and organizational skills.
• Ability to work independently and manage multiple tasks.
• High attention to detail and professionalism.
• Reliable internet connection and suitable home-office environment.
• Availability to workU.S. clinic hours/time zones.

Preferred Qualifications

• Experience working in amedical clinic or healthcare setting.
• Experience withU.S. healthcare/medical clinicsis highly preferred.
• Experience inneurology or other specialty clinics.
• Familiarity with EHR/EMR systems.
• Knowledge of medical terminology.
• Experience with patient scheduling and medical documentation.
• Familiarity with HIPAA and U.S. healthcare workflows.