Bilingual Patient Concierge & Insurance Verifications

Snapscale; Mérida; Presencial; MXN 179.000 - 246.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits

Hybrid/remote roadmap after 12 months

Descripción de la vacante

Snapscale is seeking a Healthcare Patient Specialist in Mérida to support U.S. clinics from our onsite hub. The role blends patient care with analytical insurance verification, requiring professional English and empathy in conversations with patients and insurance providers.

The position operates full-time on weekdays during U.S. business hours, with a path to performance-based hybrid/remote arrangements after 12 months. Training focuses on patient psychology and U.S. insurance systems.

Formación

• Full bilingual fluency in English and ability to negotiate with U.S. insurance reps and patients.
• Empathetic yet structured communication on calls.
• 1–3 years in clinic administration or high-tier call center environments.

Responsabilidades

• Interact with patients providing care and communications (interpersonal focus).
• Be the warm, professional voice of U.S. concierge medical clinics.
• Handle inbound inquiries and proactive scheduling, onboarding, and intake.

Conocimientos

Bilingual English

Empathetic communication

Attention to detail

Clinic admin experience

Descripción del empleo

Snapscale is seeking a Healthcare Patient Specialist in Mérida to support U.S. clinics from our onsite hub. The role blends patient care with analytical insurance verification, requiring professional English and empathy in conversations with patients and insurance providers.

The position operates full-time on weekdays during U.S. business hours, with a path to performance-based hybrid/remote arrangements after 12 months. Training focuses on patient psychology and U.S. insurance systems.