Head of Housekeeping & Guest Experience

Mama Shelter Group; Ciudad de México; On-site; MXN 240,000 - 360,000; Full time

Job summary

Mama Shelter Group in Mexico City is seeking a proactive Head of Service to lead the housekeeping and maintenance teams, ensuring every guest touches our standard of care. You will oversee room and public area cleanliness, coordinate with subcontractors, and enforce the cleaning contract terms to keep Mama Shelter pristine.

Responsibilities include managing laundry orders and non-consumables, aligning with internal and external teams, and addressing malfunctions and guest feedback swiftly to

Qualifications

• Experience managing service teams and coordinating with subcontractors.
• Strong communication between management and suppliers.
• Proactive in cost control and productivity improvements.

Responsibilities

• Maintain high standards of cleanliness in rooms and public areas.
• Coordinate with subcontractors and ensure proper contract execution.
• Manage laundry orders and non-consumables for the rooms.
• Collaborate with internal and external teams to resolve issues.
• Monitor malfunctions, customer feedback, and take action.

Skills

Team leadership

Communication

Cost control

Problem solving

Vendor coordination

Tools

Opera Cloud

Job description

Mama Shelter Group in Mexico City is seeking a proactive Head of Service to lead the housekeeping and maintenance teams, ensuring every guest touches our standard of care. You will oversee room and public area cleanliness, coordinate with subcontractors, and enforce the cleaning contract terms to keep Mama Shelter pristine.

Responsibilities include managing laundry orders and non-consumables, aligning with internal and external teams, and addressing malfunctions and guest feedback swiftly to