Front Office Leader – Elevate Guest Experience & Sales

SmartRecruiters, Inc.; Ciudad de México; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development

International mobility

Inclusive culture

Descripción de la vacante

Mama Shelter Mexico City (La Roma) is seeking a dynamic Head of Front Office to lead and coordinate the Front Office team, ensuring warm, personalized guest experiences 24/7. You will recruit, train and supervise staff, act as the department spokesperson, and maintain strong links with management.

You will also drive guest satisfaction by resolving issues and contributing to service marketing and events. As a leader, you will foster a culture of excellence, develop talent, and optimize occupancy

Formación

• Proven leadership in front office teams.
• Experience recruiting, training and supervising staff.
• Strong ability to manage customer relations and resolve issues.

Responsabilidades

• Lead Front Office team; recruit, train, and coordinate staff.
• Be the department spokesperson and link staff, team, and Management.
• Manage and resolve customer issues to retain guests.
• Involved in marketing Mama services, promoting shop, restaurant and events.

Conocimientos

Leadership

Talent development

Resource mobilization

Sales drive

Customer relations

Stress management

Confidentiality

Reporting tools

Lead by example

Sales optimization

Mentoring

Descripción del empleo

Mama Shelter Mexico City (La Roma) is seeking a dynamic Head of Front Office to lead and coordinate the Front Office team, ensuring warm, personalized guest experiences 24/7. You will recruit, train and supervise staff, act as the department spokesperson, and maintain strong links with management.

You will also drive guest satisfaction by resolving issues and contributing to service marketing and events. As a leader, you will foster a culture of excellence, develop talent, and optimize occupancy