Housekeeping Manager | Opening Mama Shelter Mexico City

Mama Shelter Group; Ciudad de México; On-site; MXN 240,000 - 360,000; Full time

Job summary

Mama Shelter Group in Mexico City is seeking a proactive Head of Service to lead the housekeeping and maintenance teams, ensuring every guest touches our standard of care. You will oversee room and public area cleanliness, coordinate with subcontractors, and enforce the cleaning contract terms to keep Mama Shelter pristine.

Responsibilities include managing laundry orders and non-consumables, aligning with internal and external teams, and addressing malfunctions and guest feedback swiftly to

Qualifications

• Experience managing service teams and coordinating with subcontractors.
• Strong communication between management and suppliers.
• Proactive in cost control and productivity improvements.

Responsibilities

• Maintain high standards of cleanliness in rooms and public areas.
• Coordinate with subcontractors and ensure proper contract execution.
• Manage laundry orders and non-consumables for the rooms.
• Collaborate with internal and external teams to resolve issues.
• Monitor malfunctions, customer feedback, and take action.

Skills

Team leadership

Communication

Cost control

Problem solving

Vendor coordination

Tools

Opera Cloud

Job description

Company DescriptionFounded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co‑founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

Company DescriptionFounded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co‑founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. And now, Mama Shelter is making its big debut in Mexico bringing its rebel spirit and unapologetic fun to La Roma. Mexico City is about to get the Mama treatment, sociable, inclusive, and never too serious. When life gets boring, run to Mama. Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart. Made up of three business units, comprising 17 brands; 180+ operating hotels and resorts, with over 90 iconic venues, and over 300 restaurants and bars. Ennismore puts innovation at the centre of everything it does, with four dedicated in‑house specialist studios, a creative studio of interior and graphic designers; a digital product and tech innovation lab, and a partnerships and collaborations unit. Ennismore is committed to positively impacting the world, with a key focus on creating inclusive communities among its teams and in the places it calls home.

Job Description

THE MISSION?

Mama does not compromise with cleanliness and hygiene! You are the person she trusts to pamper her establishment with one essential objective in mind: customer satisfaction. You are responsible for the quality of the maintenance in the rooms and common areas. Thanks to your sense of detail, Mama will remain as good as new, ensuring our guests can have a perfect experience. Direct coordinator between the subcontracting company & Mama, you control the work carried out and ensure the proper application of the cleaning contract. You coordinate with the various internal and external services. You’re in charge of the orders for the laundry and non-consumables (hospitality products and equipment in the room). As a head of service, you are on the lookout for any malfunctions, comments, and customer complaints.

Qualifications

MADE FOR YOU? ONLY IF…

• You know how to manage every situation; Master Yoda taught you everything.
• With a strong sense of communication, you take on the role of intermediary between your management and the subcontracting company.
• Your strength is anticipation and organization on all subjects!
• Excellent manager; you’ve mastered cost control, figure analysis & productivity optimization.
• You are good at delivering the Mama experience to suppliers and service providers; you have great relationships, and they love you!
• Rigorous & honest, you know how to manage lost objects perfectly and do everything possible to find their owner.
• You want to be at the heart of the action with your team, and not always alone at your office.
• Diplomatic and attentive, you work hand in hand with the other departments.
• You know how to motivate a team: the morning briefing is bright and effective.
• Confidentiality is important to you: what happens at Mama stays in Mama.
• Mr. Clean has nothing on you!

YOUR LITTLE EXTRAS

• You have natural authority with a heart of gold.
• You have knowledge of Opera Cloud.
• With a sense of taste and aesthetics, you have thought of an answer to the question: How many colors can be combined?
• When you say you’ll deliver, you always follow through.
• You're all about the team: From supporting your colleagues to creating a family-like atmosphere, you make it happen.