Luxury Housekeeping Manager - Guest Experience

Hyatt Hotels Corporation; Ciudad de México; Híbrido; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

The Standard, Mexico City is seeking an Assistant Housekeeping Manager to lead daily housekeeping operations and uphold the hotel’s high standards. You will collaborate with the Executive Housekeeper to supervise guestrooms, public areas, and residences, ensuring impeccable presentation and guest comfort.

Ideal candidates bring hotel leadership experience, a keen eye for detail, and strong English/Spanish communication.

Formación

• Previous experience in an Assistant Housekeeping Manager, Housekeeping Supervisor, or similar hotel leadership role.
• Experience in a luxury lifestyle hotel, boutique hotel, or high-energy hospitality environment.
• Strong knowledge of guestroom and public-area cleaning standards.
• A sharp eye for presentation, cleanliness, comfort, and consistency.
• Confident leadership skills and the ability to coach, support, and inspire a diverse team.
• Strong organizational and time-management skills.
• The ability to stay calm, flexible, and solution-focused in a fast-moving environment.
• Experience with room inspections, scheduling, inventory, linen, and departmental coordination.
• Excellent communication skills and the ability to work effectively across hotel departments.
• Fluency in English and Spanish is preferred.

Responsabilidades

• Support the daily operation of the Housekeeping department under the Executive Housekeeper.
• Help coordinate cleaning and maintenance of guestrooms, public areas, back-of-house spaces, and residences.
• Conduct regular inspections to ensure cleanliness, presentation, comfort, and brand standards.
• Support room assignments, daily staffing, schedules, and departmental coverage.
• Monitor room status and coordinate with Front Office for a smooth guest journey.
• Respond to guest requests and follow up on housekeeping-related concerns with professionalism and care.
• Train, coach, and motivate Housekeeping colleagues, encouraging pride and confidence in their work.
• Assist with management of linen, uniforms, amenities, supplies, and operating equipment.
• Support inventory controls, purchasing, storage, and cost-conscious departmental practices.
• Coordinate with Engineering, Security, Front Office, and other departments to resolve issues quickly.
• Maintain health, safety, sustainability, and sanitation standards across the department.
• Support vendor relationships, laundry operations, and external service providers when required.
• Complete accurate reports, checklists, handovers, and departmental follow-up.
• Step in for the Executive Housekeeper when needed and help keep operations moving smoothly.

Conocimientos

Leadership

Coaching

Communication

Time management

Bilingual EN/ES

Descripción del empleo

The Standard, Mexico City is seeking an Assistant Housekeeping Manager to lead daily housekeeping operations and uphold the hotel’s high standards. You will collaborate with the Executive Housekeeper to supervise guestrooms, public areas, and residences, ensuring impeccable presentation and guest comfort.

Ideal candidates bring hotel leadership experience, a keen eye for detail, and strong English/Spanish communication.