Security Manager - Calm, Guest-Focused Hotel Safety Leader

Mama Shelter Group; Ciudad de México; On-site; MXN 420,000 - 640,000; Full time

Job summary

Mama Shelter Mexico City is seeking a Security Manager to lead the security team and protect guests and staff across all hotel operations. You will implement comprehensive safety, fire and emergency procedures and maintain a safe, welcoming environment in line with Mama Shelter standards.

Based in Mexico City’s Roma district, you will collaborate with local authorities and internal teams to ensure incidents are reported promptly and resolved with discretion and professionalism.

Qualifications

• Experience leading security teams and implementing safety procedures.
• Ability to train and coordinate security staff across shifts.
• Proven track record in incident reporting and risk assessment.

Responsibilities

• Recruit, train, lead & coordinate the Security team.
• Design and roll out safety, fire and emergency procedures.
• Manage access control, CCTV monitoring and incident reporting.
• De-escalate situations and maintain calm under pressure.
• Ensure rooftop and venue safety while preserving guest experience.

Skills

Security leadership

Team management

CCTV experience

Access control

Emergency procedures

Tools

CCTV systems

Access control software

Walkie-talkie etiquette

Job description

Mama Shelter Mexico City is seeking a Security Manager to lead the security team and protect guests and staff across all hotel operations. You will implement comprehensive safety, fire and emergency procedures and maintain a safe, welcoming environment in line with Mama Shelter standards.

Based in Mexico City’s Roma district, you will collaborate with local authorities and internal teams to ensure incidents are reported promptly and resolved with discretion and professionalism.