Guest Experience Lead: Front Office & Team Coach

Xapply; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Mama Shelter Mexico City is seeking a dynamic Front Office Head to lead our reception team and deliver unforgettable guest experiences. You will recruit, train, and coordinate staff, ensuring personalized service from welcome to departure, while driving sales and occupancy across the hotel.

As a senior leader, you will collaborate with management to optimize operations, report on performance, and maintain a vibrant, guest‑centric culture in a fast‑paced, urban setting.

Formación

• Proven leadership in hotel front office management.
• Experience driving sales and occupancy.
• Strong customer service orientation.

Responsabilidades

• Recruit, train and lead the Front Office team.
• Coordinate daily operations to ensure a warm, personalized guest welcome.
• Drive sales and optimize occupancy through proactive promotions.
• Manage guest issues and liaise with management to resolve escalations.

Conocimientos

Leadership

Staff development

Sales driven

Customer service

Herramientas

Opera Cloud

PowerPoint

Excel

Descripción del empleo

Mama Shelter Mexico City is seeking a dynamic Front Office Head to lead our reception team and deliver unforgettable guest experiences. You will recruit, train, and coordinate staff, ensuring personalized service from welcome to departure, while driving sales and occupancy across the hotel.

As a senior leader, you will collaborate with management to optimize operations, report on performance, and maintain a vibrant, guest‑centric culture in a fast‑paced, urban setting.