Guest Experience Specialist & Product Educator

Lululemon Athletica; Santiago de Querétaro; Hybrid; MXN 134,000 - 190,000; Full time

Job summary

Lululemon Athletica is seeking an Educator to deliver world-class guest experiences in our retail setting in Querétaro. The Educator will educate guests on products, engage with the community, and support omnichannel programs while maintaining a luxury store environment.

The role emphasizes inclusivity, integrity, and personal responsibility, with a focus on teamwork, enthusiasm, and a proactive store presence to assist guests and colleagues alike.

Qualifications

• Commitment to exceptional guest experience.
• Ability to learn product education and articulate benefits.
• Strong teamwork and collaborative mindset.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Interact with guests to ensure a great guest experience and quick service.
• Provide technical product education and articulate product value.
• Support store operations and omnichannel programs like buy online/pickup in store.
• Move dynamically on the floor to engage with guests and meet store needs.
• Receive guest feedback and work with leadership to make improvements.

Education

High school diploma / GED

Job description

Lululemon Athletica is seeking an Educator to deliver world-class guest experiences in our retail setting in Querétaro. The Educator will educate guests on products, engage with the community, and support omnichannel programs while maintaining a luxury store environment.

The role emphasizes inclusivity, integrity, and personal responsibility, with a focus on teamwork, enthusiasm, and a proactive store presence to assist guests and colleagues alike.