Guest Experience Specialist

Lululemon Athletica; Monterrey; Hybrid; MXN 201,000 - 268,000; Full time

Job summary

Lululemon Athletica in Monterrey is seeking an Educator to deliver world-class guest experiences and product education. You will connect authentically with guests, share knowledge, and support store operations to ensure an exceptional shopping environment.

The Educator role emphasizes welcoming guests, driving sales through expert product education, and collaborating with team members to maintain a luxury store atmosphere and strong community culture.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must be 18 years of age or older.
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
• Must have the ability to travel to assigned store with own transportation methods

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Education

High school diploma, GED, or equivalent

Job description

Lululemon Athletica in Monterrey is seeking an Educator to deliver world-class guest experiences and product education. You will connect authentically with guests, share knowledge, and support store operations to ensure an exceptional shopping environment.

The Educator role emphasizes welcoming guests, driving sales through expert product education, and collaborating with team members to maintain a luxury store atmosphere and strong community culture.