Guest Experience Specialist

Lululemon Athletica; Veracruz; Presencial; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

Lululemon Athletica is seeking an Educator in Veracruz to deliver world‑class guest experiences and share product knowledge. You will engage with guests on the floor, support store operations, and promote a welcoming, inclusive environment aligned with our brand values.

Ideal candidates will be 18+, legally able to work in Mexico, and ready to move dynamically to assist guests, restock, and use in-store tech to enhance service. Flexible scheduling is expected in a luxury retail setting.

Formación

• Must be legally authorized to work in the country in which the store is located.
• Must be 18 years of age or older.
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only).
• Must have the ability to travel to assigned store with own transportation methods.

Responsabilidades

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market‑relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Use in‑store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Conocimientos

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Educación

High school diploma, GED, or equivalent

Descripción del empleo

Lululemon Athletica is seeking an Educator in Veracruz to deliver world‑class guest experiences and share product knowledge. You will engage with guests on the floor, support store operations, and promote a welcoming, inclusive environment aligned with our brand values.

Ideal candidates will be 18+, legally able to work in Mexico, and ready to move dynamically to assist guests, restock, and use in-store tech to enhance service. Flexible scheduling is expected in a luxury retail setting.