Guest Experience Concierge for VIP Stays

Hilton; Tulum; On-site; MXN 180,000 - 300,000; Full time

Job summary

Hilton is seeking an energetic E-Concierge to brighten guests' stays at our Quintana Roo resort. You will respond to inquiries, arrange dining, transportation, events, tours, and local attractions, and coordinate personalized services to create memorable experiences.

Bring a passion for hospitality, integrity, leadership, and teamwork as you manage guest communications, assist high-priority guests, and promote hotel offerings while upholding Hilton standards.

Qualifications

• Guest service mindset and hospitality focus.
• Ability to handle guest inquiries promptly.
• Willingness to coordinate special services.

Responsibilities

• Respond promptly and professionally to guest inquiries and requests.
• Provide information and arrange dining, transportation, events, tours, and local attractions.
• Arrange for medical care, childcare, floral delivery, and other personalized services.
• Receive and deliver messages, mail, packages, and faxes.
• Support VIP guests with seamless registration and elevated service.
• Promote hotel offerings and encourage use of hotel services.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Job description

Hilton is seeking an energetic E-Concierge to brighten guests' stays at our Quintana Roo resort. You will respond to inquiries, arrange dining, transportation, events, tours, and local attractions, and coordinate personalized services to create memorable experiences.

Bring a passion for hospitality, integrity, leadership, and teamwork as you manage guest communications, assist high-priority guests, and promote hotel offerings while upholding Hilton standards.