E-Concierge

Hilton; Tulum; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Hilton is seeking an energetic E-Concierge to brighten guests' stays at our Quintana Roo resort. You will respond to inquiries, arrange dining, transportation, events, tours, and local attractions, and coordinate personalized services to create memorable experiences.

Bring a passion for hospitality, integrity, leadership, and teamwork as you manage guest communications, assist high-priority guests, and promote hotel offerings while upholding Hilton standards.

Formación

• Guest service mindset and hospitality focus.
• Ability to handle guest inquiries promptly.
• Willingness to coordinate special services.

Responsabilidades

• Respond promptly and professionally to guest inquiries and requests.
• Provide information and arrange dining, transportation, events, tours, and local attractions.
• Arrange for medical care, childcare, floral delivery, and other personalized services.
• Receive and deliver messages, mail, packages, and faxes.
• Support VIP guests with seamless registration and elevated service.
• Promote hotel offerings and encourage use of hotel services.

Conocimientos

Hospitality

Integrity

Leadership

Teamwork

Ownership

Descripción del empleo

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a E-Concierge, you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes
• Support VIP guests: Facilitate seamless registration and elevated service for high priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs

Qualifications

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

What It Takes to Make the Stay

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.