Growth Operations Analyst — LATAM Driver Growth & Analytics

DiDi Global; Ciudad de México; Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

DiDi Global is seeking a data-driven Driver Growth Analyst to monitor and improve driver experience across SSL LATAM regions. You will own end-to-end analysis, build dashboards, forecast models, and reporting, and partner with product, operations, incentives, and CX teams to optimize incentive and retention programs.

Ideal candidates bring strong analytical skills, experience building tools or dashboards (AI-assisted a plus), and the ability to articulate insights to senior leadership while

Qualifications

• Strong analytical and quantitative skills.
• Hands-on experience building tools or dashboards (bonus if AI-assisted).
• Able to coordinate across countries and functions and present complex findings clearly to senior audiences.

Responsibilities

• Own end-to-end analysis of driver quality, conversion, and retention across SSL countries.
• Build and maintain daily tools: dashboards, forecasting models, and reporting.
• Track and report core KPIs by country/city/product line.
• Partner with regional and cross-functional stakeholders to design, test, and refine incentive and retention programs.
• Coordinate data-quality processes across countries and drive fixes with local teams.
• Present findings and recommendations to senior stakeholders.

Skills

Data analytics

Quality management

Problem solving

Dashboard building

Forecasting

Reporting

AI-assisted work

Stakeholder communication

Cross-country coordination

Tools

Dashboards

Forecasting models

AI tools

Job description

DiDi Global is seeking a data-driven Driver Growth Analyst to monitor and improve driver experience across SSL LATAM regions. You will own end-to-end analysis, build dashboards, forecast models, and reporting, and partner with product, operations, incentives, and CX teams to optimize incentive and retention programs.

Ideal candidates bring strong analytical skills, experience building tools or dashboards (AI-assisted a plus), and the ability to articulate insights to senior leadership while