Growth Senior Operations Analyst

Didi; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

DiDi is expanding its Driver Growth team, focusing on data analytics, quality management, and operational optimization across Spanish-speaking LATAM regions. You will analyze driver quality, conversion, and retention, and build AI-assisted dashboards to inform strategies across multiple markets.

You will collaborate with regional stakeholders to design incentive and retention programs, monitor KPIs, and drive adoption of AI-powered workflows in a fast-paced environment.

Qualifications

• Strong analytical and quantitative skills with a data-driven approach.
• Hands-on experience building dashboards or tools, with potential AI-assisted work.
• Ability to coordinate across countries and functions to drive impact.

Responsibilities

• Own end-to-end analysis of driver quality, conversion, and retention across SSL countries.
• Build and maintain dashboards, forecasting models, and reports; leverage AI-enabled tooling.
• Track and report core KPIs by country/city/product line.
• Partner with product, operations, incentives, CX to design and test incentive programs.
• Coordinate data-quality processes across countries and drive fixes with local teams.
• Present findings to senior stakeholders with clear, decision-ready narratives.
• Drive AI adoption and develop workflows and tools with AI.

Skills

Data analysis

Dashboards

SQL

Python

AI tools

Education

Bachelor's degree in a quantitative field

Tools

Tableau

Excel

Job description

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

Joining the Driver Growth team offers a unique opportunity to contribute to the growth of one of the fastest-growing companies. This role is driven by data analytics, quality management, and operational problem-solving, and requires a combination of strong analytical thinking, a builder's mindset, and the ability to work across countries and stakeholders. You'll work closely with a dedicated team to monitor, understand, and improve DiDi's driver experience across all Spanish-speaking LATAM (SSL) regions. Expect a fast-paced, dynamic, and challenging environment with never a dull moment!

Driver Growth plays a crucial role in DiDi's continued expansion throughout SSL by focusing on strategies for acquiring, converting, and retaining supply — this role sits at the heart of understanding why supply moves the way it does, and turning that understanding into action.

Role Responsibilities

• Own end-to-end analysis of driver quality, conversion, and retention across SSL countries — from root-cause diagnosis to actionable recommendations.
• Build and maintain the tools the team runs on daily: dashboards, forecasting models, and reporting. Using AI-assisted development to move fast.
• Track and report core KPIs by country/city/product line.
• Partner with regional and cross-functional stakeholders (product, operations, incentives, CX) to design, test, and refine incentive and retention programs.
• Coordinate document and data-quality processes across countries, identifying anomalies and driving fixes with local teams.
• Present findings and recommendations directly to senior stakeholders, translating complex analysis into clear, decision-ready narratives.
• Drive AI adoption within the team: build your own workflows and tools with AI, and help train and upskill teammates.
• Take on informal people-development opportunities — coaching junior teammates or interns to independently own parts of the operation

Role Qualifications

The ability to turn ambiguous, messy problems into rigorous analysis and clear, actionable plans — grounded in data, not assumptions. You bring strong analytical and quantitative skills, hands-on experience building tools or dashboards (bonus if AI-assisted), and the intellectual honesty to name a miss, diagnose its root cause, and build the fix yourself. You're comfortable coordinating across countries and functions, communicate complex findings simply to senior audiences, and take pride in constructing durable assets — not just one-off reports — that the team relies on every day.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win‑win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Deterior is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms