Growth Account Manager, SMB Restaurant Partners

Uber; Monterrey; On-site; MXN 360,000 - 600,000; Full time

Job summary

Uber in Monterrey is seeking an Account Manager to grow a portfolio of SMB restaurant partners, acting as their primary advisor to unlock Uber Eats platform potential. You will navigate ambiguity, manage partnerships with urgency, and drive adoption of new features and services in a fast-paced, outcomes-focused environment.

The role requires 3+ years in account management or similar roles, strong negotiation skills, and fluency in English and local language.

Qualifications

• 3+ years of experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcome objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.
• High school diploma or equivalent.

Responsibilities

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Skills

Account management

Negotiation

Ambiguity handling

Data-driven insights

Stakeholder management

Education

High school diploma

Tools

Salesforce

Google Sheets

Job description

Uber in Monterrey is seeking an Account Manager to grow a portfolio of SMB restaurant partners, acting as their primary advisor to unlock Uber Eats platform potential. You will navigate ambiguity, manage partnerships with urgency, and drive adoption of new features and services in a fast-paced, outcomes-focused environment.

The role requires 3+ years in account management or similar roles, strong negotiation skills, and fluency in English and local language.