Global Travel & Expense Operations Specialist

Essity Higiene y Salud México, S.A. de C.V; Ciudad de México; Hybrid; MXN 180,000 - 240,000; Full time

Job summary

Essity is seeking a Travel Administrator to join its Global Business Services team in Mexico City. You will support Travel & Expense processes, ensuring policy compliance and high-quality service for employees and managers.

You will review reports, verify receipts, and coordinate with travel providers while maintaining strong stakeholder communication across countries. This role offers a collaborative environment and opportunities to improve processes.

Qualifications

• Minimum 1 year of experience in Travel Administration, Travel & Expenses, Shared Services, HR Operations, or a related administrative function.
• Good understanding of end-to-end travel administration processes.
• Customer-focused with strong service orientation and the ability to manage daily stakeholder interactions.
• Strong organizational skills, attention to detail, and ability to prioritize tasks effectively.
• Comfortable working in a matrix organization and collaborating across multiple teams and countries.
• Proactive and solution-oriented, with the ability to identify opportunities for improvement.
• Experience with Concur, SAP, or similar systems is an advantage.
• Upper-intermediate English desirable, but not mandatory.

Responsibilities

• Review, validate, and process Travel & Expense reports in Concur and other systems, ensuring accuracy, completeness, and policy compliance.
• Verify receipts, travel expenses, and supporting documentation through quality control activities.
• Respond to employee and manager inquiries related to travel, expenses, corporate cards, and travel policies.
• Process and resolve requests received through ServEss within agreed service levels.
• Manage corporate credit card administration, including account verification, follow-up, and overdue balance management.
• Coordinate with employees, managers, banks, travel agencies, and booking providers to ensure accurate and complete information.
• Support reconciliations, reporting activities, and continuous process improvement initiatives.
• Collaborate with team members to ensure knowledge sharing, cross-training, and business continuity.

Skills

Travel administration

Customer service

Organizational skills

Stakeholder management

Matrix collaboration

Tools

Concur

SAP

Job description

Essity is seeking a Travel Administrator to join its Global Business Services team in Mexico City. You will support Travel & Expense processes, ensuring policy compliance and high-quality service for employees and managers.

You will review reports, verify receipts, and coordinate with travel providers while maintaining strong stakeholder communication across countries. This role offers a collaborative environment and opportunities to improve processes.