Travel Administrator

Essity Higiene y Salud México, S.A. de C.V; Ciudad de México; Hybrid; MXN 180,000 - 240,000; Full time

Job summary

Essity is seeking a Travel Administrator to join its Global Business Services team in Mexico City. You will support Travel & Expense processes, ensuring policy compliance and high-quality service for employees and managers.

You will review reports, verify receipts, and coordinate with travel providers while maintaining strong stakeholder communication across countries. This role offers a collaborative environment and opportunities to improve processes.

Qualifications

• Minimum 1 year of experience in Travel Administration, Travel & Expenses, Shared Services, HR Operations, or a related administrative function.
• Good understanding of end-to-end travel administration processes.
• Customer-focused with strong service orientation and the ability to manage daily stakeholder interactions.
• Strong organizational skills, attention to detail, and ability to prioritize tasks effectively.
• Comfortable working in a matrix organization and collaborating across multiple teams and countries.
• Proactive and solution-oriented, with the ability to identify opportunities for improvement.
• Experience with Concur, SAP, or similar systems is an advantage.
• Upper-intermediate English desirable, but not mandatory.

Responsibilities

• Review, validate, and process Travel & Expense reports in Concur and other systems, ensuring accuracy, completeness, and policy compliance.
• Verify receipts, travel expenses, and supporting documentation through quality control activities.
• Respond to employee and manager inquiries related to travel, expenses, corporate cards, and travel policies.
• Process and resolve requests received through ServEss within agreed service levels.
• Manage corporate credit card administration, including account verification, follow-up, and overdue balance management.
• Coordinate with employees, managers, banks, travel agencies, and booking providers to ensure accurate and complete information.
• Support reconciliations, reporting activities, and continuous process improvement initiatives.
• Collaborate with team members to ensure knowledge sharing, cross-training, and business continuity.

Skills

Travel administration

Customer service

Organizational skills

Stakeholder management

Matrix collaboration

Tools

Concur

SAP

Job description

We are looking for a service-oriented and detail-focused Travel Administrator to join our Global Business Services team. In this role, you will support Travel & Expense (T&E) operations, ensuring employees receive efficient, high-quality support while maintaining compliance with company policies and procedures.

As a key member of the team, you will collaborate with employees, managers, travel providers, and internal stakeholders to deliver an excellent customer experience and ensure the smooth administration of travel and expense processes.

What You Will Do

• Review, validate, and process Travel & Expense reports in Concur and other systems, ensuring accuracy, completeness, and policy compliance.
• Verify receipts, travel expenses, and supporting documentation through quality control activities.
• Respond to employee and manager inquiries related to travel, expenses, corporate cards, and travel policies.
• Process and resolve requests received through ServEss within agreed service levels.
• Manage corporate credit card administration, including account verification, follow-up, and overdue balance management.
• Coordinate with employees, managers, banks, travel agencies, and booking providers to ensure accurate and complete information.
• Support reconciliations, reporting activities, and continuous process improvement initiatives.
• Collaborate with team members to ensure knowledge sharing, cross-training, and business continuity.

Who You Are

• Minimum 1 year of experience in Travel Administration, Travel & Expenses, Shared Services, HR Operations, or a related administrative function.
• Good understanding of end-to-end travel administration processes.
• Customer-focused with strong service orientation and the ability to manage daily stakeholder interactions.
• Strong organizational skills, attention to detail, and ability to prioritize tasks effectively.
• Comfortable working in a matrix organization and collaborating across multiple teams and countries.
• Proactive and solution-oriented, with the ability to identify opportunities for improvement.
• Experience with Concur, SAP, or similar systems is an advantage.
• Upper-intermediate English desirable, but not mandatory.

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

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