Global Remote Customer Success Manager – Drive Adoption

oyster; México; A distancia; MXN 420.000 - 720.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

40 days off per year

Wellbeing allowance

WFH stipend

Mental health support

Descripción de la vacante

Oyster is seeking a Customer Success Manager to nurture relationships with a diverse customer base and ensure success with our platform. This fully remote role supports the Americas region and requires strong communication, collaboration, and a data-driven mindset to drive adoption and retention.

Join a distributed team that values continuous learning and customer advocacy, with generous time off and wellbeing programs. Apply today.

Formación

• Minimum of 2 years in a Customer Success, Account Manager or quota-carrying role.
• Proven track record managing multiple customer relationships and driving success.
• Ability to manage expectations and resolve conflicts effectively.
• Exceptional communication, verbal and written.
• Strong interpersonal skills and relationship building.
• Analytical mindset to leverage data for insights and decisions.
• Experience across departments to achieve common goals.
• Thrives in a fast-paced, dynamic environment with changing priorities.
• Strong organization and attention to detail.
• Passion for customer advocacy and continuous learning.
• Bonus: Zendesk, Asana, Notion, Slack proficiency.

Responsabilidades

• Proactively manage and nurture relationships with a portfolio of customers.
• Address health cases and manage escalations with timely solutions.
• Respond to inquiries within the Success scope with effective solutions.
• Conduct enablement sessions, product demos, and escalation calls.
• Collaborate cross-functionally to resolve issues and drive adoption.
• Use data-driven insights to understand customer needs and advocate for them.
• Identify improvements to processes for scalability and health.
• Lead cross-functional projects to enhance engagement.
• Act as primary contact for internal teams and align with Sales/Support.
• Support retention efforts, especially in churn-risk situations.
• Coordinate with Treasury on late payments and ensure timely collection.
• Work with Product, Sales, Support, Marketing to maximize value.
• Stay updated on product and industry trends to better serve customers.

Conocimientos

Customer relationship management

Communication skills

Data-driven decisions

Cross-functional collaboration

Problem solving

Educación

Bachelor's degree

Herramientas

Zendesk

Asana

Notion

Slack

Descripción del empleo

Oyster is seeking a Customer Success Manager to nurture relationships with a diverse customer base and ensure success with our platform. This fully remote role supports the Americas region and requires strong communication, collaboration, and a data-driven mindset to drive adoption and retention.

Join a distributed team that values continuous learning and customer advocacy, with generous time off and wellbeing programs. Apply today.