Senior Customer Success Manager — Remote, Drive Executive Impact

Salesloft; Región Centro; Presencial; MXN 700.000 - 1.000.000; Jornada completa

Descripción de la vacante

Salesloft is seeking a Customer Success Manager in Guadalajara to drive product adoption and retention for key customers. You will build mutual success plans, guide next steps with multiple contacts, and partner with internal teams to impact outcomes.

You will review data trends, lead executive-level QBRs, and provide strategic guidance on sales engagement. Remote-friendly culture and ongoing training are offered as part of our Customer Success team.

Formación

• 3+ years in a Customer Success role.
• 1+ year using Salesforce CRM (Leads, Activities, Contacts, Opportunities, Reporting).
• Prior SaaS/Tech startup experience preferred.
• Excellent listening skills and ability to uncover objectives.
• Strong empathy and clear communication.
• High emotional intelligence and adaptability.
• Proven project management and stakeholder management.
• Creative, proactive problem solver.
• Comfort with technical conversations and APIs.

Responsabilidades

• Create Mutual Success Plans aligning Salesloft with customer objectives.
• Guide customers on next steps across multiple contacts.
• Partner with internal teams on cross-functional tasks.
• Review customer data trends and identify focus areas.
• Create impactful QBRs and prioritize insights.
• Identify unusual data trends and prepare follow-up questions.
• Provide strategic guidance on sales engagement best practices.
• Lead customer webinars and internal trainings.
• Lead calls and on-site meetings with stakeholders including C-level.

Conocimientos

Customer Success

Salesforce CRM

SaaS/Tech startup

Active listening

Empathy

Communication

Emotional intelligence

Project management

Creativity

API familiarity

Herramientas

Salesforce CRM

Salesforce Admin Certification

Descripción del empleo

Salesloft is seeking a Customer Success Manager in Guadalajara to drive product adoption and retention for key customers. You will build mutual success plans, guide next steps with multiple contacts, and partner with internal teams to impact outcomes.

You will review data trends, lead executive-level QBRs, and provide strategic guidance on sales engagement. Remote-friendly culture and ongoing training are offered as part of our Customer Success team.